Account Manager in London

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent to support our mission to drive growth and innovation across some of the world’s leading brands. We are revolutionizing the localization industry with enterprise-grade SaaS solutions that enable businesses to deliver local content anywhere efficiently. Our mission is to harness cutting-edge AI technology to create innovative, user-centric products that redefine how content localization is managed and delivered.

Main Purpose: Achieve revenue and growth targets at an assigned customer portfolio of strategic accounts as well as profitability and customer satisfaction goals. Be a role model in hunting within the existing accounts and identifying up- and cross-sell opportunities. After proven success, the candidate will have the opportunity to support and coach all team members on upsell and cross-sell topics.

Main Responsibilities:

• Develop and maintain strong relationships with existing key customer contacts.
• Create and grow new ones throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin).
• Collaborate with Sales, Global Account Directors and Solution Management on business opportunities.
• Act as a link between the customer and the internal delivery/production teams; being the advocate of the client in our organization.
• Develop and maintain Strategic Account Plans and manage an ongoing pipeline of revenue and activity for the Account Managers portfolios.
• Develop and implement sales and account growth strategies for your named key accounts in cooperation with the HoAM while being responsible for positioning all Acolad solutions & services with help from product specialists.
• Execute the targets and KPIs of your Accounts (in close cooperation with HoAM).
• Work together with the HoAM and production teams to create growth in accounts and to ensure customer life-time value is maximally utilized.
• Forecast account sales and monitor account pipeline in Salesforce.
• Visit clients on-site on a regular basis (quarterly / half-yearly) to represent Acolad and identify further account expansion opportunities.

Requirements:

• Knowledge of company services and technology solutions, with the ability to articulate value propositions clearly.
• Proven negotiation and persuasion skills, with experience influencing stakeholders and closing deals.
• Excellent written and verbal communication skills, essential for engaging with clients and internal teams.
• Demonstrated ability in building and managing client relationships, ensuring long-term satisfaction and account growth.
• Experience in developing presentations and tailored proposals for clients and prospects.
• Proficient in account mapping, planning, and management, with a strategic approach to account development.
• Solid market and competitor awareness, with the commercial acumen to identify opportunities and position solutions effectively.
• Familiarity with industry-specific trends and challenges, enabling insightful conversations with clients.

Benefits:

• International environment with multicultural teams.
• Professional development and growth opportunities.
• Health insurance.
• Seniority days.
• Flexible Workplace.
• 24 days’ holiday per annum (2 days per month pro-rated), in addition to bank holidays.