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- Tasks: Join our team to provide top-notch customer service and manage orders efficiently.
- Company: Amphenol Ltd, a leading tech company with over 50 years of innovation.
- Benefits: Enjoy life assurance, employee assistance, subsidised meals, and free parking.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
- Other info: Great opportunities for career growth and development in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
With innovation and engineering at the heart of our business, Amphenol Ltd (ALTD) has been at the forefront of using the latest technologies and practices for over 50 years to meet the needs of interconnection in a variety of applications. As part of the Amphenol Corporation - a leading global interconnect Fortune 500 specialist company, ALTD is continuing to grow and significantly investing in the future. Based in Whitstable Kent, ALTD has maintained its status as a market leader in the Aerospace and Military industries.
Purpose of the role: To be an integral part of the Amphenol team, dealing with all external and internal customer requests in a polite, efficient, and professional manner, maintaining platinum customer service at all times. Processing of official quotations either direct with Amphenol UK or sister companies, this is to include pricing and commercial decisions. Processing of sales orders, progressing orders through to delivery, telephone calls, pricing and general enquiries, whilst maintaining responsibilities of specific external areas as instructed, along with any other duties deemed fit for the individual to undertake by the line manager.
Duties and responsibilities:
- Processing of customer orders and quotations within set KPI.
- To establish and build strong customer relationships, to deliver excellent levels of customer service.
- Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
- To ensure export compliance when processing quotations and orders.
- Proactive quote follow up and negotiate where required.
- To have an understanding of pricing, value and margin in order to win orders from quotations.
- Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
- Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
- Proactive communication with the customer throughout the quotation and order life cycle.
- Proactively review, investigate and escalate customer complaints where applicable.
- Acquire technical product experience with a willingness to understand the Amphenol product offer so as to process basic technical queries.
- Assist with external sales requirements relating to Customer and ordering information.
- Understand customer markets and ensure any market intelligence is passed to the relevant Amphenol contact.
- Identify new sales opportunities and act on them accordingly or pass them to the relevant Amphenol contact.
- To contact potential customers and present Amphenol products and services to maximise sales.
- To interface with clients and to support the Business Development Managers.
- Cross selling and up selling.
- Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
- Be in situ at workstation to enable commencement of role at 08.00 hours each working day.
- Undertake training as required to better develop self and team service offer.
- Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
- To ensure holiday and sickness cover for the department.
- Participate in reviews with line manager.
- Develop ideas to improve on the service offer of the team.
- Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
- Assist with specific project work as and when needed.
- Carry out such other duties that may be reasonably requested by the Company.
Person Specification:
- GCSE or equivalent in English and Maths, Grade C or above.
- Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
- Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.
- Experience building up new and existing relationships with both internal and external customers.
- PC literacy, including Microsoft Office (Word, Excel, Outlook).
The Benefits:
- Life Assurance
- Employee Assistance Programme
- Company Sick Pay
- Cycle to Work Scheme
- Subsidised Restaurant facility
- Free onsite parking
To be considered for this position please click the 'Apply now' button, and thank you for your interest in Amphenol LTD.
Customer Services - Customer Service Coordinator in Whitstable employer: Amphenol Corporation
Contact Detail:
Amphenol Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services - Customer Service Coordinator in Whitstable
✨Tip Number 1
Get to know the company inside out! Research Amphenol Ltd, their products, and their market. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Services - Customer Service Coordinator in Whitstable
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Highlight Your Problem-Solving Abilities: In customer service, things don’t always go as planned. Share examples of how you've successfully handled customer complaints or tricky situations in the past. This will show us that you’re proactive and can think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re genuinely interested in joining our team at Amphenol!
How to prepare for a job interview at Amphenol Corporation
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle inquiries, complaints, and the importance of maintaining a professional demeanor. This will help you demonstrate your ability to provide 'platinum customer service' as mentioned in the job description.
✨Familiarise Yourself with Amphenol Products
Take some time to research Amphenol's product offerings and their applications. Being able to discuss their products and how they relate to customer needs will show your genuine interest in the role and your readiness to engage with customers effectively.
✨Prepare for Role-Playing Scenarios
Expect to encounter role-playing scenarios during the interview where you might need to handle a customer complaint or process an order. Practising these scenarios can help you feel more confident and articulate your thought process clearly.
✨Showcase Your Team Spirit
Since the role requires collaboration with various departments, be ready to share examples of how you've successfully worked in teams before. Highlight your open-mindedness towards change and your willingness to support colleagues, which aligns with the company's values.