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- Tasks: Coordinate customer service requests and maintain top-notch service standards.
- Company: Join Amphenol Ltd, a leading tech company with over 50 years of innovation.
- Benefits: Enjoy life assurance, bonuses, holiday buy scheme, and more perks.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
The Company: With innovation and engineering at the heart of our business, Amphenol Ltd (ALTD) has been at the forefront of using the latest technologies and practices for over 50 years to meet the needs of interconnection in a variety of applications. As part of the Amphenol Corporation – a leading global interconnect Fortune 500 specialist company, ALTD is continuing to grow and significantly investing in the future. Based in Whitstable Kent, ALTD has maintained its status as a market leader in the Aerospace and Military industries.
The Vacancy: This role is a fixed term contract for 12 months.
Purpose of the role: To be an integral part of the Amphenol team, dealing with all external and internal customer requests in a polite, efficient, and professional manner, maintaining platinum customer service at all times. Processing of official quotations either direct with Amphenol UK or sister companies, this is to include pricing and commercial decisions. Processing of sales orders, progressing orders through to delivery, telephone calls, pricing and general enquiries, whilst maintaining responsibilities of specific external areas as instructed, along with any other duties deemed fit for the individual to undertake by the line manager.
Duties and responsibilities:
- Processing of customer orders and quotations within set KPIs.
- To establish and build strong customer relationships, to deliver excellent levels of customer service.
- Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
- To ensure export compliance when processing quotations and orders.
- Proactive quote follow up and negotiate where required.
- To have an understanding of pricing, value and margin in order to win orders from quotations.
- Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
- Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
- Proactive communication with the customer throughout the quotation and order life cycle.
- Proactively review, investigate and escape customer complaints where applicable.
- Acquire technical product experience with a willingness to understand the Amphenol product offer so as to process basic technical queries.
- Assist with external sales requirements relating to Customer and ordering information.
- Understand customer markets and ensure any market intelligence is passed to the relevant Amphenol contact.
- Interfaces between customers and other functions within the organisation to provide service to new and existing customers.
- Identify new sales opportunities and act on them accordingly or pass them to the relevant Amphenol contact.
- To contact potential customers and present Amphenol products and services to maximise sales.
- To interface with clients and to support the Business Development Managers.
- Cross selling and up selling.
- Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
- Be in situ at workstation to enable commencement of role at 08:00 hours each working day.
- Undertake training as required to better develop self and team service offer.
- Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
- To ensure holiday and sickness cover for the department.
- Participate in reviews with line manager.
- Develop ideas to improve on the service offer of the team.
- Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
- Assist with specific project work as and when needed.
- Carry out such other duties that may be reasonably requested by the Company.
Person Specification:
- GCSE or equivalent in English and Maths, Grade C or above.
- Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
- Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.
- Experience building up new and existing relationships with both internal and external customers.
- PC literacy, including Microsoft Office (Word, Excel, Outlook).
The Benefits:
- Life Assurance.
- Quarterly Bonus Scheme.
- Holiday Buy Scheme.
- Employee Assistance Programme.
- Group Income Protection.
- Company Sick Pay.
- Cycle to Work Scheme.
- Subsidised Restaurant facility.
- Free onsite parking.
To be considered for this position please click the 'Apply now' button, and thank you for your interest in Amphenol LTD.
Customer Service Coordinator - 12 Month Fixed Term Contract in Whitstable employer: Amphenol Corporation
Contact Detail:
Amphenol Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - 12 Month Fixed Term Contract in Whitstable
✨Tip Number 1
Get to know the company! Research Amphenol Ltd and their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator - 12 Month Fixed Term Contract in Whitstable
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've successfully handled customer complaints or tricky situations in the past. We love candidates who can think on their feet and provide excellent service under pressure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Amphenol Corporation
✨Know Your Stuff
Before the interview, make sure you understand Amphenol's products and services. Familiarise yourself with their customer service standards and how they interface with clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've effectively handled customer inquiries or complaints in the past. Be ready to demonstrate your ability to communicate clearly and professionally, whether it's over the phone, via email, or face-to-face.
✨Be Proactive
Amphenol values proactive team members. Think of instances where you've taken the initiative to solve a problem or improve a process. During the interview, express your willingness to go above and beyond to ensure customer satisfaction and support your colleagues.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Amphenol. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.