Senior Solutions Delivery Manager in London

At Amperity, we are an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud enables more than 400 global brands to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

The Role: As a Solutions Delivery Manager, you will own the success of the customer journey from the closure of the sales process to the launch of customer use cases within the platform, ensuring a durable, user-friendly, and maintainable outcome for the solution. The primary objective of this role is to provide the oversight and management required to ensure a successful, on-time, and within-budget implementation that meets the objectives of the engagement.

Your skillset will include:

• The ability to communicate openly and effectively with audiences of all seniority levels.
• Understanding and speaking to higher level technical topics.
• Demonstrated experience project managing large-scale and complex SaaS implementations at Fortune 500 companies.
• Collaboration with internal and external partners to ensure successful outcomes.

You will be engaging with the customer and Amperity teams on the day-to-day management of the deployment as well as providing a communication channel and guidance with customer and Amperity executive steering committees. This regular stream of communication will be sponsored by your ability to evaluate risk, promote benefit, manage expectations, and control implementation scope.

Interesting Problems:

• Project manage multiple, concurrent implementations varying in duration and complexity.
• Drive customer and internal teams to timely and on-budget completion with appropriately managed project scope.
• Coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management.
• Own connecting the dots between the right resources and the right problems.
• Anticipate, mitigate, and communicate project risk to deliverables, their dates, and impact on implementation success.
• Understand the client from a practitioner’s perspective.
• Be curious about your customers from a business and strategic perspective.
• Be passionate about continuing to build on a world-class consulting business within the Amperity platform.
• Be an advocate of your client base across the organization.

About You:

• Minimum 8 years experience in professional services, technical implementation management, or similar.
• Experience managing complex technical SaaS implementations, end-to-end.
• Experience with managing stakeholders across various levels and functions.
• Able to grasp and contribute to technical discussions from a conceptual standpoint.
• SQL knowledge.
• Understanding of data analysis skills.
• Proven experience managing multiple implementation projects concurrently.
• Comfortable leading in an ambiguous environment.
• Ability to travel 25%.

Benefits: We offer all the benefits you’d expect from a great place to work: 100% healthcare coverage, 28 days of Annual Leave (inclusive of the usual public holidays in England and Wales), a communications stipend, and the flexibility to do your best work in a modern, comfortable working space. We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.

Amperity values diversity. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.