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- Tasks: Support employers with background check programs and manage client accounts.
- Company: Ampcus Inc., a global leader in tech and business consulting.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in employment processes.
- Qualifications: 8 years of advanced computer skills and strong customer relations abilities.
- Other info: Equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.
Job Location: Richmond, VA.
Responsibilities:
- The Help Desk Analyst will support the Client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after involvement with a criminal justice event.
- The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a client account, setting up the account, establishing account users, assisting with getting users access to the employer ePortal, updating account information and user information, and performing other duties as assigned.
Knowledge, Skills, and Abilities:
- Advanced computer skills are required that align with the Job Description.
- Ability to multitask and determine the root cause of problems and implement solutions.
- Customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skills:
- Advanced computer skills - Required - 8 Years.
- Ability to multitask and determine root cause of problems and implement solutions - Required - 8 Years.
- Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions - Required - 8 Years.
- Customer relations skills - Required - 8 Years.
- Good verbal and written communication skills - Required - 8 Years.
- Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) - Required - 8 Years.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Help Desk Analyst 4 employer: Ampcus Inc
Contact Detail:
Ampcus Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Analyst 4
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ampcus Inc. on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common Help Desk scenarios. We should be ready to showcase our problem-solving skills and customer relations expertise. Role-play with a friend if you can!
✨Tip Number 3
Show off your tech skills! During the interview, mention specific Microsoft products you've used and how they helped you solve problems. This will demonstrate our advanced computer skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight the skills that match the job description perfectly.
We think you need these skills to ace Help Desk Analyst 4
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help Desk Analyst role. Highlight your advanced computer skills and customer relations experience, as these are key for us at Ampcus. Use specific examples that showcase your ability to multitask and solve problems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the position. Mention your proficiency with Microsoft products and how your communication skills will help you interact effectively with employers.
Showcase Relevant Experience: When filling out your application, make sure to showcase any relevant experience you have with background checks or similar processes. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status!
How to prepare for a job interview at Ampcus Inc
✨Know Your Tech Inside Out
Make sure you brush up on your advanced computer skills, especially with Microsoft products like Word, Excel, and Outlook. Be ready to discuss how you've used these tools in past roles, as this will show your technical proficiency.
✨Master the Art of Multitasking
Since the role requires multitasking and problem-solving, prepare examples from your experience where you've successfully managed multiple tasks at once. Highlight how you identified issues and implemented effective solutions.
✨Communicate Like a Pro
Strong verbal and written communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to boost your confidence.
✨Showcase Your Customer Relations Skills
Think of specific instances where you've excelled in customer relations. Be ready to share stories that demonstrate your ability to interact positively with clients, as this will be crucial for the Help Desk Analyst role.
