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- Tasks: Assist residential customers with inquiries and billing issues while providing excellent service.
- Company: Ampcus Inc., a global leader in technology and business consulting.
- Benefits: Opportunities for growth, competitive pay, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years of customer service experience and strong communication skills.
- Other info: Great chance to advance your career in a collaborative setting.
The predicted salary is between 28800 - 48000 £ per year.
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.
Working as a part of the Customer Account Management team, candidates will assist the company's residential customers with basic to complex residential inquiries, including high bill inquiries, support/assistance to resolve customer inquiries, perform billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provide detailed explanations/applications of electric rates to customers.
The client is looking for someone with experience in customer service who has a drive and desire to become an established member of the team and wants to advance and succeed as part of the client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as part of a team and be able to work independently as needed.
Top Required Skills- Must have customer-facing experience (in person or phone): 2 years or more.
- Must have strong computer skills (Microsoft Office, video conferencing, etc.).
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where customer experience is the focus.
- Must have STRONG interpersonal communication skills with customers, supervisors, peers.
- Bi-lingual is wonderful but not required.
- HS/GED Required.
- Associate degree preferred, not required.
- Minimum 2 years of experience in an inbound call center environment.
- It would be a plus to also have experience with utilities.
Customer Account Specialist I employer: Ampcus Inc
Contact Detail:
Ampcus Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialist I
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ampcus Inc. and their services. This will not only help you answer questions better but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer inquiries and how you'd handle them. This will prepare you for those tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since strong computer skills are a must, be ready to discuss your experience with Microsoft Office and any other relevant tools. Maybe even mention a time when you used tech to improve a customer’s experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and keep yourself fresh in their minds.
We think you need these skills to ace Customer Account Specialist I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with the role of Customer Account Specialist I, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong interpersonal communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to express your enthusiasm for joining our team at Ampcus!
Highlight Your Tech Savvy: Mention your proficiency with Microsoft Office and any other tech tools you’ve used. We’re looking for someone who can juggle multiple tasks during customer interactions, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ampcus Inc
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about how you've handled difficult situations or resolved customer inquiries, as this will show your potential employer that you can handle the role.
✨Familiarise Yourself with the Company
Do a bit of research on Ampcus Inc. and their services. Understanding their approach to customer account management will help you tailor your answers and demonstrate your genuine interest in the company and the role.
✨Show Off Your Tech Skills
Since strong computer skills are a must, be prepared to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you've used technology to improve customer interactions in the past.
✨Practice Your Communication Skills
Given the emphasis on strong interpersonal communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
