At a Glance
- Tasks: Create a welcoming experience for clients and colleagues in our Milton Keynes office.
- Company: Join the supportive and people-focused Ampa Group Services team.
- Benefits: Enjoy flexible working, professional development, and a vibrant workplace culture.
- Other info: Be part of a diverse team that values individuality and continuous improvement.
- Why this job: Make a real impact while developing valuable workplace and client service skills.
- Qualifications: Experience in client-facing roles and strong organisational skills are essential.
The predicted salary is between 36598 - 44730 £ per year.
Be the heartbeat of our workplace experience!
What’s in it for you? Join a role where every interaction counts and every day is different. You’ll be one of the first faces our clients and colleagues meet, shaping outstanding experiences across our Milton Keynes office. You’ll join a supportive, people-focused Ampa Group Services team, develop a wide range of workplace and client service skills, and help keep our offices running smoothly. If you love variety, thrive in a team, and take pride in making things run seamlessly, this role gives you the freedom to make a real impact.
About the Team: AGS is the engine behind our firm — a collaborative group of specialists across Finance, Operations, HR, Marketing, IT, Risk, and Executive Leadership. Together, we support our legal teams and deliver exceptional client experiences. Our team values professionalism, kindness, continuous improvement, and supporting one another.
The Role: You’ll create a seamless, welcoming experience for everyone who enters our offices. From hosting guests and supporting meetings to keeping client spaces organised and professional, you’ll ensure our workplace is polished, efficient, and ready for business.
What you will be doing:
- Client & Visitor Experience
- Warmly welcome clients and colleagues, creating an exceptional first impression
- Follow visitor management processes and liaise with building reception as required
- Set up meeting rooms with layouts, technology, and refreshments
- Ensure client and collaborative spaces are tidy, fully stocked, and presentable
- Workplace Operations
- Support office logistics, equipment setups, minor moves, and stock management
- Maintain high standards of housekeeping, recycling, and environmental practices
- Report maintenance, H&S, or facilities issues promptly
- Team & Business Support
- Manage meeting room and car park bookings
- Handle mail, couriers, printing, scanning, and document finishing
- Assist with events, inductions, and new starter onboarding
- Liaise with IT and other teams to ensure smooth-running meetings
- Travel to other offices to provide support as required
What you will need:
- Experience in a similar workplace or client-facing role (ideally in professional services)
- Confident using Microsoft Office and digital workplace tools
- Strong organisation skills and a proactive, solutions-focused mindset
- Ability to manage multiple tasks efficiently and professionally
- Excellent communication skills and relationship-building ability
Who You Are:
- Professional and well-presented, representing the Ampa brand
- Passionate about delivering excellent client experiences
- Quick to learn, adaptable, and keen to improve processes
- Reliable, punctual, and able to take initiative
- A positive team player who takes pride in making a difference
Benefits, Agile Working and Additional information: We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
Equal opportunities: Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Workplace Assistant employer: Ampa
At Ampa Group Services, we pride ourselves on being an exceptional employer that values professionalism, kindness, and continuous improvement. As a Workplace Assistant in our Milton Keynes office, you'll enjoy a supportive work culture that encourages personal growth and offers flexible working arrangements, allowing you to make a meaningful impact while developing your skills in a dynamic environment. Join us to be part of a team that celebrates diversity and fosters a welcoming atmosphere for both clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ampa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ampa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ampa:Your cover letter is your chance to shine! Tell us why you want to work at Ampa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ampa!
How to prepare for a job interview at Ampa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
