At a Glance
- Tasks: Create a welcoming experience for clients and colleagues in our Milton Keynes office.
- Company: Join the supportive and people-focused Ampa Group Services team.
- Benefits: Enjoy flexible working, professional development, and a vibrant workplace culture.
- Other info: Be part of a diverse team that values individuality and continuous improvement.
- Why this job: Make a real impact while developing valuable workplace and client service skills.
- Qualifications: Experience in client-facing roles and strong organisational skills are essential.
The predicted salary is between 36598 - 44730 £ per year.
Be the heartbeat of our workplace experience!
What’s in it for you? Join a role where every interaction counts and every day is different. You’ll be one of the first faces our clients and colleagues meet, shaping outstanding experiences across our Milton Keynes office. You’ll join a supportive, people-focused Ampa Group Services team, develop a wide range of workplace and client service skills, and help keep our offices running smoothly. If you love variety, thrive in a team, and take pride in making things run seamlessly, this role gives you the freedom to make a real impact.
About the Team: AGS is the engine behind our firm — a collaborative group of specialists across Finance, Operations, HR, Marketing, IT, Risk, and Executive Leadership. Together, we support our legal teams and deliver exceptional client experiences. Our team values professionalism, kindness, continuous improvement, and supporting one another.
The Role: You’ll create a seamless, welcoming experience for everyone who enters our offices. From hosting guests and supporting meetings to keeping client spaces organised and professional, you’ll ensure our workplace is polished, efficient, and ready for business.
What you will be doing:
- Client & Visitor Experience
- Warmly welcome clients and colleagues, creating an exceptional first impression
- Follow visitor management processes and liaise with building reception as required
- Set up meeting rooms with layouts, technology, and refreshments
- Ensure client and collaborative spaces are tidy, fully stocked, and presentable
- Workplace Operations
- Support office logistics, equipment setups, minor moves, and stock management
- Maintain high standards of housekeeping, recycling, and environmental practices
- Report maintenance, H&S, or facilities issues promptly
- Team & Business Support
- Manage meeting room and car park bookings
- Handle mail, couriers, printing, scanning, and document finishing
- Assist with events, inductions, and new starter onboarding
- Liaise with IT and other teams to ensure smooth-running meetings
- Travel to other offices to provide support as required
What you will need:
- Experience in a similar workplace or client-facing role (ideally in professional services)
- Confident using Microsoft Office and digital workplace tools
- Strong organisation skills and a proactive, solutions-focused mindset
- Ability to manage multiple tasks efficiently and professionally
- Excellent communication skills and relationship-building ability
Who You Are:
- Professional and well-presented, representing the Ampa brand
- Passionate about delivering excellent client experiences
- Quick to learn, adaptable, and keen to improve processes
- Reliable, punctual, and able to take initiative
- A positive team player who takes pride in making a difference
Benefits, Agile Working and Additional information: We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
Equal opportunities: Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Workplace Assistant employer: Ampa
At Ampa Group Services, we pride ourselves on being an exceptional employer that values professionalism, kindness, and continuous improvement. As a Workplace Assistant in our Milton Keynes office, you'll enjoy a supportive work culture that encourages personal growth and offers flexible working arrangements, allowing you to make a meaningful impact while developing your skills in a dynamic environment. Join us to be part of a team that celebrates diversity and fosters a welcoming atmosphere for both clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Ampa and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Ampa and let us see your personality shine through!
We think you need these skills to ace Workplace Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Ampa.
Get Familiar with Our Brand:Before applying, take some time to learn about Ampa and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Ampa
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Ampa.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Ampa will surely appreciate.