At a Glance
- Tasks: Manage client enquiries and ensure they receive top-notch service across various channels.
- Company: Ampa Group, a supportive and inclusive professional services firm.
- Benefits: Flexible hybrid working, ongoing training, and opportunities for personal and professional growth.
- Other info: Join a diverse team and enjoy a culture that values individuality and collaboration.
- Why this job: Kickstart your career in a dynamic environment while making a real impact on client experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Hybrid across the UK
Hours: Monday – Thursday 9:00am – 5:30pm, Friday 9:00am – 5:00pm
What’s in it for you: This is a fantastic opportunity to develop your career in a professional services environment while building strong client service, communication, and relationship management skills. You’ll gain exposure to different teams across the business, with ongoing training, support, and opportunities to grow. You’ll have the chance to take ownership of enquiries, make a real impact on client experience, and contribute to improvements within the team. The role also offers a supportive and collaborative environment, hybrid working for flexibility, and the chance to grow both professionally and personally as you develop new skills and expand your experience in client service and operations.
About the role: This is an entry‑level position within the Client Contact team. You will be part of a supportive team responsible for handling enquiries from potential and existing clients and making sure they are directed to the right people quickly and professionally. You will be one of the first points of contact for the firm, helping to deliver a friendly, consistent, and high-quality service across phone, email, live chat, and online enquiries. Full training and support will be provided.
What you will be doing:
- Answer and manage enquiries coming into the firm via telephone, email, website, and live chat
- Pass enquiries to the correct person or department, ensuring nothing is missed
- Take messages when needed and make sure they are passed on promptly
- Record enquiry details accurately on the firm’s CRM system
- Provide fee information for agreed work types, using clear guidance and support from the team
- Send enquiries to the appropriate department where a fee cannot be given
- Follow up enquiries to make sure clients receive timely responses
- Keep information up to date so the business can understand potential work and client needs
- Support client service initiatives and help maintain high standards of customer care
- Be alert to any early signs of dissatisfaction and follow the complaints process with support from senior colleagues
- Carry out general administrative tasks to support the team when required
Teamworking and development:
- Work closely with colleagues across the Client Contact team and wider business
- Learn from experienced team members and take part in training and development
- Contribute positively to a supportive, collaborative team environment
- Follow firm policies, including confidentiality, data protection, and compliance requirements
What you will need: This role is ideal for someone starting their career or looking to move into a professional office environment.
- Be keen to learn and open to training and feedback
- Enjoy working as part of a team
- Have good communication skills, both written and verbal
- Be organised, accurate, and comfortable using basic IT systems (such as email and Microsoft Office)
- Take pride in providing good customer service
- No previous legal experience is required.
We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.
Equal opportunities: Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Client Service Executive employer: ampa
Ampa Group is an excellent employer that prioritises employee growth and development within a supportive and collaborative work culture. Located in Scotland, we offer flexible working arrangements and a commitment to maintaining high standards of financial integrity, ensuring our team members thrive while contributing to meaningful legal finance processes.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ampa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ampa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ampa:Your cover letter is your chance to shine! Tell us why you want to work at ampa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ampa!
How to prepare for a job interview at ampa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
