At a Glance
- Tasks: Maintain and support IT infrastructure, ensuring systems are stable and secure.
- Company: Join Ampa, a leading group in legal and professional services, fostering career growth.
- Benefits: Enjoy flexible working options and a supportive, inclusive culture.
- Other info: Opportunities for mentorship and skill development in a diverse environment.
- Why this job: Be part of a dynamic team driving positive change in technology and business.
- Qualifications: 5+ years in IT infrastructure with strong communication and technical skills required.
The predicted salary is between 42000 - 84000 £ per year.
Information Technology Infrastructure Engineer
Ampa - Legal & Professional Services is seeking an IT Infrastructure Engineer who will play an active role in maintaining, supporting and monitoring existing infrastructure including server, storage, network, data and applications. The role requires the holder to actively participate in and support various IT systems and associated projects. The role is expected to work with and support management and the wider team in improving and enhancing key systems and processes. As an Infrastructure Engineer you will be a subject-matter expert leading by example and providing mentorship of best practice to the wider CIO function ensuring that systems and services are available, visible and secure.
What you will be doing
- Being responsible for the ongoing stability and availability of systems.
- Monitoring, maintaining and supporting systems and software to ensure stability and compliance to technology standards.
- Performing maintenance, including installation of patches and upgrades with an understanding of the production environment and continuous availability targets.
- Full accountability of allocated project actions, technical problems & incidents.
- Event detection, resolution and/or escalation – conducts root cause analysis and remediation as required.
- Monitors systems availability, performance, capacity and trend against baseline metrics.
- System insights leveraging monitoring and event tools to support stabilization and lifecycle.
- Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
- Vulnerability management by assessing security status and applying mitigation solutions.
- Liaising with internal and external partners, including user groups, technical IT consultants and project managers.
- Demonstrable subject matter technical expertise across Microsoft technologies, virtualization, Cloud technologies, networking and storage.
- Ensure technical documents and policies are up to date and adhered to.
Additional Responsibilities
- Work with and support the architecture and project delivery teams to deliver short, medium, and long-term continuous improvement initiatives across our infrastructure and delivered services, in alignment with our firm’s vision and ambition.
- Be actively involved in the firm’s security posture and ensure that everything introduced is implemented securely.
- Continuously develop your skills and support the development of more junior team members by providing mentorship and acting as a point of escalation for difficult issues.
- Work to resolve issues and incidents in a timely manner aligned with ITIL best practices.
- Provide technical peer review of proposed changes to be made to the estate.
- Actively participate in Change Management Board meetings and manage change within the infrastructure team.
- Ensure that all services are appropriately licensed and assist with tracking and costing license and certificate renewals.
- Review logs, monitoring solutions, alerts, and other items to ensure IT systems and services are available, performant and secure at all times.
What you will need
- 5+ years of hands-on experience working as part of an infrastructure delivery team.
- Strong communication skills. Can describe complex technical concepts/issues with non-technical stakeholders.
- Ability to quickly arbitrate, prioritise and filter change/deployment issues to identify solutions.
- Experienced in change management/scheduling.
- Understanding of infrastructure technology and protocols.
- Microsoft solutions (Exchange, AD, SQL, VPN, DNS, DHCP) including cloud-based architecture (Azure, Exchange Online, Arc, Intune, Endpoint).
- Microsoft 365.
- Experience in virtualization technologies (VMware and Nutanix preferred).
- Windows Server Infrastructure.
- HPE Server and Blade Infrastructure.
- Networking (HPE ProCurve and FlexFabric).
- SAN technology (ideally Nimble, Alletra and 3PAR).
- Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
- A good understanding of firewalls (ideally FortiGate).
- Management of cloud-based solutions.
- Management of server infrastructure solutions including storage.
- Exposure to Nutanix AHV and DR.
- Rubrik backup solution.
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester and Southampton as well as our Scotland office located in Edinburgh.
Additional information
Please note: for some vacancies, when we receive high numbers of applications we may need to bring the close date forward. Confirmation of employment will be subject to checks carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who applies or works for the firm is treated equally, regardless of gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
About Ampa Group
Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms and other brands. Our House of Brands converges legal and professional service brands to unlock opportunities for career advancement, collaboration, and comprehensive business services support across HR, IT, finance, and marketing. Our purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with shared resources.
If you are passionate about driving positive change and an inclusive, diverse, and supportive culture, join our team as we continue to unlock the potential in our people, clients, and investors.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Law Practice
#J-18808-Ljbffr
Information Technology Infrastructure Engineer employer: Ampa - Legal & Professional Services
Ampa Group is an excellent employer that fosters a dynamic and supportive work culture, allowing for flexibility through its hybrid work model. Employees benefit from opportunities for professional growth, collaboration on complex financial processes, and the chance to drive efficiencies in a high-performing team, all while being part of a company that values innovation and excellence in financial management.
Contact Details:
Ampa - Legal & Professional Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft solutions, cloud architecture, and virtualization technologies. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past incidents you've resolved, particularly those involving infrastructure stability and security. This will highlight your ability to handle technical challenges effectively.
✨Tip Number 3
Engage with the IT community through forums or local meetups focused on infrastructure engineering. Networking with professionals in the field can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your approach to mentorship and knowledge transfer, as this role involves supporting junior staff. Highlight any previous experiences where you’ve guided others, which will align with the company's emphasis on team development.
We think you need these skills to ace Information Technology Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT infrastructure, particularly with Microsoft technologies, virtualization, and cloud solutions. Use specific examples that demonstrate your hands-on experience and technical expertise.
Craft a Strong Cover Letter:In your cover letter, express your passion for IT infrastructure and how your skills align with the role at Ampa. Mention your ability to communicate complex technical concepts to non-technical stakeholders, as this is crucial for the position.
Showcase Problem-Solving Skills:Provide examples in your application of how you've successfully resolved technical issues or improved systems in previous roles. Highlight your experience with change management and your proactive approach to maintaining system stability.
Highlight Mentorship Experience:If you have experience mentoring junior staff or leading projects, make sure to include this in your application. Ampa values individuals who can support and develop their team members, so showcasing this will strengthen your application.
How to prepare for a job interview at Ampa - Legal & Professional Services
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft technologies, virtualization, and cloud solutions. Highlight specific projects where you've successfully implemented or managed these technologies, as this will demonstrate your capability as a subject-matter expert.
✨Communicate Clearly with Non-Technical Stakeholders
Since the role requires explaining complex technical concepts to non-technical team members, practice articulating your thoughts in simple terms. Use examples from your past experiences to illustrate how you’ve effectively communicated technical issues to diverse audiences.
✨Demonstrate Problem-Solving Skills
Prepare to discuss instances where you've resolved technical problems or incidents. Focus on your approach to root cause analysis and how you prioritised issues to ensure timely resolutions, aligning with ITIL best practices.
✨Emphasise Continuous Improvement and Mentorship
Talk about your commitment to continuous learning and how you've supported junior team members in their development. Share examples of mentorship or training you've provided, as this aligns with the company's focus on enhancing team capabilities.
