At a Glance
- Tasks: Lead the Aftersales department, driving customer satisfaction and revenue growth.
- Company: Join AMP Automation, a dynamic engineering and automation solutions company.
- Benefits: Competitive salary, bonus scheme, and a supportive work environment.
- Other info: Opportunity for career growth and influence in the Aftersales department.
- Why this job: Make a real impact in a growing company with innovative automation solutions.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
About AMP Automation
AMP Automation is a dynamic and growing engineering and automation solutions company based in Gainsborough, Lincolnshire. We design and deliver innovative automation systems that help our clients improve efficiency, productivity, and performance across a range of industries. As we continue to expand, we are seeking an experienced and commercially driven Service Manager to lead our Aftersales department and deliver an exceptional post‑sale experience to our customers.
Role Overview
This is an office-based role for a motivated and well-rounded manager who combines strong leadership skills with a proactive, sales‑minded approach. As Service Manager, you will take full ownership of the Aftersales department — overseeing spare parts, service, repairs and customer service operations — while driving revenue growth through proactive customer engagement, service contract development and strategic selling initiatives.
Key Responsibilities
- Departmental Leadership & Management
- Supervise day‑to‑day operations across the Spares and Service department, ensuring team objectives and sales goals are consistently met.
- Lead, motivate and develop the aftersales team, conducting regular appraisals and performance reviews to identify training needs and opportunities for growth.
- Aftersales Revenue & Business Development
- Proactively sell spare parts, service contracts and support packages through regular and structured customer contact, including cold calling and follow‑up outreach.
- Set up and manage service contracts with new and existing customers, maximising recurring revenue opportunities.
- Chase and convert outstanding quotes in a timely and professional manner to maximise win rates.
- Spares & Parts Management
- Ensure all spare parts enquiries are quoted accurately and in a timely manner.
- Monitor delivery times for spares orders, liaising with the production team to ensure on‑time fulfilment.
- Maintain and update spare parts price lists on the MRP system, assessing costs to manufacture and source parts and components.
- Customer Service & Satisfaction
- Create and maintain effective customer service procedures, policies and standards to ensure a consistent and timely response to all customer enquiries.
- Handle customer complaints and concerns quickly and professionally, protecting customer relationships and encouraging repeat business.
- Administration & Systems
- Manage and update invoices, process new orders and maintain accurate inventory records.
- Develop a strong working knowledge of the MRP systems in use and ensure data accuracy across all departmental records.
Essential Skills & Experience
- Proven experience in a service, aftersales or customer services management role.
- Strong commercial and sales‑minded approach with the ability to identify and drive revenue from within an existing customer base.
- Confident communicator with the ability to cold call, chase quotes and engage customers proactively.
- Excellent leadership skills with experience managing, developing and appraising a team.
- Confidence, patience, tact and diplomacy when handling difficult situations or customer complaints.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Computer literate and proficient in Microsoft Word, Excel and PowerPoint.
- Ability to work under pressure and maintain high standards in a fast‑paced environment.
- Strong creative thinking and problem‑solving skills.
Desirable
- Industry knowledge within engineering, automation or manufacturing.
- Familiarity with CRM and MRP systems.
- Experience developing aftersales strategies, service contract offerings or customer retention programmes.
What We Offer
- Competitive salary, commensurate with experience.
- Bonus Scheme.
- A role with genuine influence over the direction of the Aftersales department.
- A supportive and collaborative working environment.
How to Apply
If you are an experienced aftersales professional with strong leadership skills and a proactive commercial mindset, we would love to hear from you. Please send your CV and a brief covering letter outlining your relevant experience and why you are interested in this role to: AMP Automation | Gainsborough, Lincolnshire.
Service Manager employer: AMP ROSE
AMP Automation is an exceptional employer located in Gainsborough, Lincolnshire, offering a dynamic and supportive work environment where innovation thrives. As a Service Manager, you will have the opportunity to lead a dedicated team while driving revenue growth and enhancing customer satisfaction, all within a culture that prioritises employee development and collaboration. With competitive salaries, a bonus scheme, and a role that allows for genuine influence over departmental direction, AMP Automation is committed to fostering your professional growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into AMP Automation's projects and values. This will help us connect your experience with their needs and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. We can even role-play a bit if you want, so you feel confident and ready to impress.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've motivated a team or solved a tricky problem. We want to hear how you can bring that energy to the Aftersales department.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Service Manager, so make sure you understand the key responsibilities and skills required.
Tailor Your CV and Cover Letter:When you’re writing your CV and cover letter, don’t just send a generic version. Highlight your relevant experience and skills that match what we’ve outlined in the job description. Show us why you’re the perfect fit for our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to highlight your achievements and how they relate to the role of Service Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our dynamic team at AMP Automation!
How to prepare for a job interview at AMP ROSE
✨Know Your Stuff
Before the interview, make sure you thoroughly understand AMP Automation's services and products. Familiarise yourself with their approach to aftersales and customer service. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed performance reviews, or developed training programmes. Be ready to discuss how you motivate and inspire your team to achieve sales goals.
✨Be Proactive in Sales Discussions
Since the role involves driving revenue through proactive customer engagement, think of specific strategies you've used in the past to boost sales. Be prepared to discuss how you would approach cold calling and follow-ups, and share any successful outcomes from your previous roles.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Think of challenging situations you've faced and how you resolved them. Highlight your patience, tact, and problem-solving skills, as these are crucial for maintaining strong customer relationships.
