At a Glance
- Tasks: Plan deliveries, manage driver hours, and support customer service in a dynamic environment.
- Company: Join AMP, a leader in flexible energy solutions and the energy transition.
- Benefits: Enjoy 26 days leave, life insurance, pension contributions, and wellness resources.
- Other info: Fixed term contract with opportunities for training and career progression.
- Why this job: Make a real impact in a role that combines logistics and customer service.
- Qualifications: Experience in customer service and logistics planning is essential.
The predicted salary is between 34650 - 42350 £ per year.
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- Transport Planner and Customer Service Advisor
- Telford, TF1 7AF
- Overview
Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.
Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.
The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries.
At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference.
We have a fantastic opportunity for a
Transport Planner and Customer Service Advisor to join our Customer Service team on a fixed term contract for up to 15 months.
Interested? If you are passionate and driven and enjoy making a difference – AMP can offer you the challenge and opportunity you’re looking for.
The role will involve
- Planning and coordinating all deliveries in line with customer orders, ensuring clear, accurate, and timely communication with customers and internal teams.
- Monitoring and managing driver hours, working closely with Driver Supervisors to ensure all drivers remain legally compliant with relevant Working Time Directive regulations.
- Planning and coordinating all store clean and product extractions, ensuring they are completed efficiently and in line with customer requirements and expectations.
- Working collaboratively with the Fleet Manager to coordinate vehicles for both planned and unplanned maintenance and repairs, ensuring Driver Supervisors are kept fully informed of the vehicle plan.
- Supporting the Customer Service team with inbound calls, sales order processing, pricing enquiries, customer complaints, and general enquiries, ensuring all interactions are handled professionally, politely, and courteously.
- Accessing, maintaining, and updating the CRM system as required, ensuring customer and operational information is accurate and up to date.
- Providing general administrative support to the Customer Service, Logistics, and Finance teams as and when required.
- What we are looking for
An individual experienced in working in a customer-facing administrative environment and to support in a fast moving and demanding operational environment.
Our successful candidate will also demonstrate the following knowledge, skills, and experience:
- Experience of planning and coordinating vehicle movements, deliveries, or logistics activities in a fast-paced environment, balancing customer requirements, operational priorities, and available resources.
- Experience in handling customer enquiries, orders, complaints, and pricing queries while maintaining accurate records and using CRM or other business systems.
- A positive can-do attitude, with the ability to remain motivated, flexible, and proactive in a demanding, fast-paced environment.
- Strong planning and organisational skills, with experience in the effective planning and routing of HGV vehicles.
- Excellent communication skills with a professional manner when dealing with customers and key stakeholders, both by telephone and email.
- Basic knowledge and understanding of relevant HGV regulations and compliance requirements.
- Good knowledge of UK postcodes, geographical areas, and road networks, with the ability to use this knowledge effectively when planning and routing HGV vehicles.
- Ability to build positive working relationships with driver supervisors and drivers, gaining their support and cooperation while maintaining effective day-to-day operations.
- Ability to remain calm, professional, and solution-focused when handling challenging or frustrated customers and colleagues, ensuring conversations are managed positively and effectively.
- What we will offer in return
We’ve built a culture founded on honesty, working hard, and enjoying ourselves, and have created a workplace where everyone feels more connected, heard, and valued.
You’ll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role.
Our employee benefits include
- 26 days annual leave entitlement plus 8 days for public holidays
- Life insurance
- Employer pension contribution
- Access to advice, counselling, and support
- Access to GP services
- Wellbeing tools and resources
- Shopping and lifestyle discounts
- Discounted gym membership.
- Additional information
- Salary: Competitive salary to be discussed at interview.
- Hours of work: 40 hours per week, Monday – Friday, 08:30-17:00 with 30 minutes unpaid lunch break
- Contract Type: Fixed Term for 15 months
Safer Recruitment
In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process.
We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.
AMP is dedicated to fostering a diverse and inclusive workplace.
We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard.
If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at HRQueries@ampcleanenergy. com .
We’re here to support your journey.
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Transport Planner and Customer Service Advisor in Telford employer: AMP Clean Energy
AMP Clean Energy is an exceptional employer located in the picturesque Bridge of Allan, offering a dynamic work culture that prioritises innovation and sustainability. Employees benefit from comprehensive professional development opportunities, a collaborative environment, and the chance to make a meaningful impact in the energy transition sector. Join us to be part of a forward-thinking team dedicated to delivering decarbonisation projects that shape a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Planner and Customer Service Advisor in Telford
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at AMP Clean Energy! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Transport Planner and Customer Service Advisor in Telford
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at AMP Clean Energy
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
