Service Support Administrator

Overview

AMP is committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions. We help businesses decarbonise and strive to create a smarter energy future. The Service Support Administrator will join our Service & Heat team in Telford.

Location: Telford, TF1 7AF, UK.

Responsibilities

• Support and keep planned maintenance tasks up to date.
• Create service tickets and allocate them to engineers as required.
• Assist with planning on‑site work and coordinate Field Service Engineers.
• Help organise accommodation for Engineers.
• Liaise with sub‑contractors, file job reports promptly.
• Generate purchase orders for equipment/sub‑contractors, track part deliveries with suppliers.
• Manage calibration records and arrange equipment testing.
• Handle lubricating oil supply, removal of used oil and coolant from Flexible Generation sites.
• Arrange hire equipment for Field Service Engineers.
• Support the Store Coordinator with part orders, returns, and inventory management.
• Assist with store shipments, include handling of incoming/outgoing goods using lifting equipment.
• Support the service desk with incoming telephone calls and email.
• Provide holiday cover for the Telford store coordinator when required.

Qualifications

• Experience delivering administration support in a fast‑moving, demanding operational environment.
• Ability to plan, organise and assign maintenance schedules.
• Excellent Microsoft Office skills (Excel, Teams, Outlook).
• Strong communication skills and commitment to customer service and satisfaction.
• Capacity to balance daily tasks with strategic goals, managing time effectively.
• Experience handling warehouse activities with manual handling and lifting; training on lifting equipment will be provided.

Benefits

• 26 days annual leave entitlement + 8 days public holidays.
• Life insurance.
• Employer pension contribution.
• Healthcare cash plan.
• Access to GP services, wellbeing tools and resources.
• Shopping and lifestyle discounts, discounted gym membership.

Additional Information

• Competitive salary to be discussed at interview.
• 40 hours per week, Monday – Friday, 08:00‑17:00 with one‑hour unpaid lunch.
• Office based; Permanent contract.

Safer Recruitment

Roles at AMP may require a DBS check as part of our safer recruitment process. We verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

Equal Opportunities

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities. If you require reasonable adjustments due to a disability or long‑term health condition during the application or onboarding process, please contact us at HRQueries@ampcleanenergy.com.