At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users.
- Company: Join a well-established IT services company with a supportive team.
- Benefits: Enjoy a competitive salary, flexible working, and a chance to grow your skills.
- Other info: Work from home twice a week and enjoy a dynamic work environment.
- Why this job: Make a real difference by helping people with their tech challenges every day.
- Qualifications: Experience in a helpdesk role and knowledge of Microsoft 365 is a must.
The predicted salary is between 28000 - 28000 € per year.
Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.
Duties include:
- Acting as the first point of contact for IT support requests
- Logging, updating, and managing tickets within the helpdesk system
- Troubleshooting and resolving first-line technical issues
- Providing clear updates to customers throughout the lifecycle of a ticket
- Supporting user administration and common troubleshooting within Microsoft 365
- Assisting with joiner, mover and leaver processes
Personal requirements:
- Previous experience in a 1st Line Service Desk / Helpdesk role
- Good working knowledge of Microsoft 365 administration and troubleshooting
- Experience using a ticketing or service management system
- Strong communication skills with the ability to explain issues clearly to users
- Calm and professional approach when handling support requests
Hours: Monday to Friday (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.
Salary: £28,000
To be considered for this opportunity apply now or call Amour Recruitment for more information.
I.T Service Desk in Waterlooville employer: Amour Recruitment
Amour Recruitment offers a dynamic and supportive work environment for the Technical Service Desk Operator role, where employees are encouraged to grow their skills in a collaborative team. With a focus on customer service and technical problem-solving, staff enjoy flexible working arrangements and a culture that values clear communication and professional development. Located in Waterlooville, this well-established IT services company provides a unique opportunity to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land I.T Service Desk in Waterlooville
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help us tailor our answers to show we're a great fit for their team.
✨Tip Number 2
Practice common interview questions related to IT support. We can role-play with a friend or use online resources to get comfortable explaining technical issues clearly and confidently.
✨Tip Number 3
Prepare some questions to ask the interviewer. This shows our interest in the role and helps us understand if the company culture aligns with what we’re looking for.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position.
We think you need these skills to ace I.T Service Desk in Waterlooville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st Line Service Desk roles and your knowledge of Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and solving technical issues. We love a good story, so share any experiences that demonstrate your customer-focused approach.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amour Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and common troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving skills.
✨Practice Your Communication Skills
Since this role requires clear communication with users, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with how you present solutions to non-technical users.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing or service management systems, be prepared to talk about them. If not, do a bit of research on popular systems and be ready to discuss how you would approach logging and managing tickets effectively.
✨Stay Calm Under Pressure
In a support role, you’ll often face challenging situations. Think of examples where you maintained professionalism and composure while resolving issues. This will demonstrate your ability to handle support requests calmly and efficiently.
