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- Tasks: Lead a small team of Service Advisors and drive performance.
- Company: Friendly, family-run company based in Hedge End.
- Benefits: Competitive salary up to £40,000 OTE and supportive work environment.
- Why this job: Step up your career in a dynamic contact centre setting.
- Qualifications: Experience in contact centres and a positive, can-do attitude.
- Other info: Monday to Friday hours with great growth potential.
The predicted salary is between 20400 - 34000 £ per year.
Amour Recruitment is pleased to be recruiting for a Contact Centre Supervisor, on behalf of our client based in Hedge-End, Southampton. In this exciting role, you'll support a small team of Service Advisors, managing their workload, performance and development. This is a great opportunity for any Service Advisor looking to make the next step in their career, or any experienced Manager/Supervisor to join a friendly, supportive and family-run team.
Responsibilities:
- Oversee a small team of service advisors, providing ongoing support and leadership for daily activity.
- Oversee the delivery of KPI and sales targets.
- Provide training support for staff, ensuring the completion of regulatory training.
- Work proactively, supporting the team with activities, where necessary.
Requirements:
- Previous experience in a contact centre environment is ideal.
- A can-do, and outgoing nature is vital for this position.
- Previous experience working to KPIs, and reporting is ideal.
- Knowledge of the automotive sector is ideal, though not essential.
Hours: 8:00-17:00 Monday to Friday
Salary: up to £34,000 (Basic), up to £40,000 (OTE)
If you're an experienced leader, or a senior service advisor looking to take the next step in your career, we'd love to hear from you! Please click to apply or reach out to the Amour Recruitment Team for further detail.
Contact Centre Supervisor - Hedge End in Southampton employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Supervisor - Hedge End in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing what makes them tick will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, so you can shine when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contact Centre Supervisor - Hedge End in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Supervisor role. Highlight any leadership experience and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and enthusiasm for the role. Mention specific examples of how you've supported teams in the past and how you can contribute to our friendly, family-run environment.
Showcase Your KPI Experience: Since this role involves overseeing KPIs, be sure to include any relevant experience you have with meeting targets and reporting. This will show us that you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Amour Recruitment
✨Know Your Team Dynamics
Before the interview, think about how you would manage a small team of Service Advisors. Be ready to discuss your leadership style and how you can support their development. Show that you understand the importance of teamwork and how to motivate others.
✨Familiarise Yourself with KPIs
Since the role involves overseeing KPI and sales targets, brush up on what these metrics mean in a contact centre environment. Prepare examples of how you've successfully met or exceeded KPIs in the past, as this will demonstrate your capability to deliver results.
✨Show Your Can-Do Attitude
The job description highlights the need for a can-do and outgoing nature. During the interview, convey your enthusiasm and positivity. Share stories that illustrate your proactive approach to challenges and how you’ve supported your team in achieving their goals.
✨Research the Automotive Sector
While knowledge of the automotive sector isn't essential, having some background information can set you apart. Do a bit of research on current trends or challenges in the industry, and be prepared to discuss how you can apply your skills to this specific field.
