At a Glance
- Tasks: Be the friendly face of our automotive service, coordinating bookings and ensuring top-notch customer experiences.
- Company: Join a family-run business that values its employees and fosters a supportive environment.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and ongoing training opportunities.
- Other info: Flexible hours and a dynamic team await you!
- Why this job: Make a real impact in a fast-paced role while building a long-term career in the automotive sector.
- Qualifications: 2 years' experience in the automotive industry and excellent customer service skills required.
Amour Recruitment are pleased to be recruiting for an experienced Customer Service Receptionist on behalf of our client based in Portsmouth. This is an exciting opportunity to join a well-established, family-run business specialising in the repair and maintenance of commercial vehicles and trailers. Working as part of a busy depot team, you'll be the first point of contact for customers, supporting workshop operations, coordinating service bookings and ensuring a first-class customer experience throughout every stage of the repair and servicing process.
This is a varied and fast-paced role that would suit someone who thrives in a customer-facing environment, enjoys multitasking and takes pride in keeping things organised and running smoothly. Full training will be provided on company systems and processes.
Responsibilities:
- Meeting and greeting customers in person, by telephone and email.
- Managing service bookings, scheduled servicing, MOT and tachograph appointments.
- Coordinating vehicle breakdowns and keeping customers updated throughout the process.
- Maintaining electronic job cards and workshop management systems.
- Liaising closely with workshop teams to monitor progress and communicate updates.
- Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
- Processing completed jobs and forwarding documentation for payment.
- Receiving and allocating parts and consumables to relevant jobs.
- Monitoring courtesy vehicles and company vehicle usage.
- Providing administrative support to the workshop, service and parts departments.
- Supporting customer retention through excellent service and communication.
Requirements:
- Minimum 2 years' experience within the automotive industry.
- Previous experience within a service, reception or dealership environment.
- Excellent customer service and communication skills.
- Professional and confident telephone manner.
- Good IT skills and ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
- Ability to prioritise workload and remain calm in a busy environment.
- Proactive and positive approach to work.
- A genuine desire to build a long-term career within the automotive sector.
Hours: Monday to Friday, 8:00am - 6:00pm (30-minute unpaid lunch break). Every third Saturday, 8:00am - 12:00pm. Flexible start and finish times may be considered.
Salary: £28,000 to £32,000 DOE
Benefits:
- 28 days annual leave including bank holidays.
- Enhanced annual leave with length of service.
- NEST Pension Scheme.
- Ongoing training and development opportunities.
- Additional benefits available after 12 months' service, subject to eligibility.
If you're an experienced customer service professional with automotive industry experience and are looking to join a growing business that genuinely values its employees, we'd love to hear from you. Please apply today and the Amour Recruitment team will be in touch.
Service Receptionist (Automotive) employer: Amour Recruitment
Join a dynamic and supportive team in Portsmouth, where your career as a Pensions Administrator can flourish with clear pathways to senior roles. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee development ensures you have the resources and opportunities to grow professionally in the pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist (Automotive)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amour Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amour Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Receptionist (Automotive)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amour Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Amour Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amour Recruitment!
How to prepare for a job interview at Amour Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
