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- Tasks: Coordinate engineers' travel, service reports, and customer interactions for seamless operations.
- Company: Friendly, fast-growing company based in Totton with a supportive culture.
- Benefits: Competitive salary, 29 days holiday, and opportunities for career growth.
- Why this job: Be a key player in ensuring high levels of customer satisfaction and operational efficiency.
- Qualifications: Experience in service coordination or administration, strong organisational and communication skills.
- Other info: On-call one week per month, dynamic work environment.
The predicted salary is between 26000 - 30000 £ per year.
Amour Recruitment is seeking an experienced Service Co-ordinator to work for a friendly, fast-growing company based in Totton. You will be responsible for the day-to-day coordination of engineers' travel, service reports, spare parts, and customer interactions. This is a key support role and will play a crucial part in ensuring seamless operations and high levels of customer satisfaction.
Duties include:
- Organise engineers' global travel requirements, including flights, hotels, tunnels, and visas.
- Communicate with customers and agents regarding engineers' attendance and updates during service work.
- Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs.
- Maintain and update databases to ensure all service details, reports, and customer interactions are logged accurately.
- Support the Service Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.
You will be required to be on-call one week per month, providing support outside regular working hours on an on-call rota.
Personal requirements:
- Proven experience in a service coordination or administrative role, within logistics or engineering sector is preferred.
- Strong organisational skills.
- Excellent communication skills, both written and verbal, with a strong customer focus.
- Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.
Hours: 08:00 - 17:00 Monday to Friday
Salary: £26,000 - £30,000.
Benefits: 29 Days Holiday (including bank holidays).
Service Co-Ordinator employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics or engineering sectors. Let them know you're on the hunt for a Service Co-ordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions, especially around customer service and coordination, so you can shine when it counts.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed travel arrangements or coordinated teams in the past. This will demonstrate your ability to handle the day-to-day tasks of a Service Co-ordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-ordinator role. Highlight your experience in service coordination, travel arrangements, and customer interactions. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job description, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Amour Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Co-ordinator role. Familiarise yourself with the key responsibilities like coordinating engineers' travel and managing customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, especially in a fast-paced environment.
✨Communicate Clearly and Effectively
As communication is crucial for this role, practice articulating your thoughts clearly. During the interview, demonstrate your ability to convey information succinctly, whether it's about coordinating travel or updating customers. Good communication can set you apart from other candidates.
✨Prepare for On-Call Scenarios
Since you'll be on-call one week per month, think about how you would handle unexpected situations. Prepare to discuss your approach to problem-solving and how you would manage customer expectations during off-hours. This shows that you're ready for the demands of the job.
