Amour Recruitment are pleased to be recruiting for an experienced Customer Service Receptionist on behalf of our client based in Portsmouth. This is an exciting opportunity to join a well-established, family-run business specialising in the repair and maintenance of commercial vehicles and trailers. Working as part of a busy depot team, you'll be the first point of contact for customers, supporting workshop operations, coordinating service bookings and ensuring a first-class customer experience throughout every stage of the repair and servicing process. This is a varied and fast-paced role that would suit someone who thrives in a customer-facing environment, enjoys multitasking and takes pride in keeping things organised and running smoothly. Full training will be provided on company systems and processes.
Responsibilities
- Meeting and greeting customers in person, by telephone and email.
- Managing service bookings, scheduled servicing, MOT and tachograph appointments.
- Coordinating vehicle breakdowns and keeping customers updated throughout the process.
- Maintaining electronic job cards and workshop management systems.
- Liaising closely with workshop teams to monitor progress and communicate updates.
- Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
- Processing completed jobs and forwarding documentation for payment.
- Receiving and allocating parts and consumables to relevant jobs.
- Monitoring courtesy vehicles and company vehicle usage.
- Providing administrative support to the workshop, service and parts departments.
- Supporting customer retention through excellent service and communication.
Requirements
- Minimum 2 years' experience within the automotive industry.
- Previous experience within a service, reception or dealership environment.
- Excellent customer service and communication skills.
- Professional and confident telephone manner.
- Good IT skills and ability to learn new systems quickly.
- Strong organisational skills with excellent attention to detail.
- Ability to prioritise workload and remain calm in a busy environment.
- Proactive and positive approach to work.
- A genuine desire to build a long-term career within the automotive sector.
Hours
Monday to Friday, 8:00am - 6:00pm (30-minute unpaid lunch break)
Every third Saturday, 8:00am - 12:00pm
Flexible start and finish times may be considered.
Salary
£28,000 to £32,000 DOE
Benefits
- 28 days annual leave including bank holidays.
- Enhanced annual leave with length of service.
- NEST Pension Scheme.
- Ongoing training and development opportunities.
- Additional benefits available after 12 months' service, subject to eligibility.
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Service Receptionist (Automotive) in Portsmouth employer: Amour Recruitment
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