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For Companies At a Glance
- Tasks: Lead the service team and manage workshop operations for top-notch automotive services.
- Company: Join a growing automotive company in Portsmouth with a supportive management team.
- Benefits: Competitive salary, Monday to Friday hours, and occasional Saturday shifts.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in Workshop Control or Service Management is essential.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 37000 - 45000 £ per year.
Amour Recruitment is pleased to be recruiting for an experienced Service Manager/Workshop Controller, to support our client's continued growth in Portsmouth. In this dual-role, you'll support the delivery of Automotive Services, overseeing the Service Team, Parts Department and Workshop Operations. As a key part of the management team, you'll ensure the delivery of team KPIs, motivate and manage team operations and report directly to the Managing Director.
Responsibilities:
- Oversee the service department, ensuring delivery of customer service and acting as a point of escalation for enquiries and complaints.
- Managing the workload for the auto-workshop, ensuring on-time turnaround for all vehicle repairs and services.
- Support all operations, providing a cross-department link for communications.
- Deliver and report on site KPIs.
- Ensure on site health and safety and compliance requirements.
Requirements:
- Previous experience in Workshop Control or Service Management is essential.
- A strong understanding of remedial and service advisory works in the automotive sector.
- An understanding of Commercial Vehicle Servicing is ideal, though not essential.
Hours: 8:00 - 18:00 Monday to Friday | 1 in 3 Saturdays, 8:00 - 12:00
Salary: £37,000 to £45,000 DOE
If you're an experienced Service Manager/Workshop Controller, we would love to hear from you! Please click to apply or reach out to the Amour Recruitment Team for more information.
Service Manager/Workshop Controller - Portsmouth employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager/Workshop Controller - Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of KPIs and workshop operations. Be ready to discuss how you've motivated teams in the past and handled customer complaints. We want you to shine when it comes to showcasing your experience!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website for a smoother process and to show your genuine interest in the position.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Manager/Workshop Controller - Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Workshop Control or Service Management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in the automotive sector!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager/Workshop Controller role. Share specific examples of how you've motivated teams and delivered on KPIs in the past.
Showcase Your Communication Skills: Since this role involves being a key link between departments, make sure to highlight your communication skills in your application. We love candidates who can demonstrate their ability to manage enquiries and complaints effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from the Amour Recruitment Team!
How to prepare for a job interview at Amour Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and workshop operations. Familiarise yourself with common KPIs in the industry, as well as any specific metrics the company might use. This will show that you're not just interested in the role, but that you understand what it takes to succeed in it.
✨Showcase Your Leadership Skills
As a Service Manager/Workshop Controller, you'll be leading a team. Prepare examples of how you've motivated teams in the past or resolved conflicts. Think about times when you've improved processes or customer service – these stories will highlight your management capabilities.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer complaint or managing a tight deadline for vehicle repairs. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's goals for the service department or how they measure success. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
