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- Tasks: Be the first point of contact for customers and resolve their queries with care.
- Company: Join a busy nationwide organisation in Portsmouth with a supportive team.
- Benefits: Enjoy a competitive salary of £26,500 and a fantastic benefits package.
- Why this job: Perfect opportunity for those who love helping people in a fast-paced environment.
- Qualifications: Previous customer service experience and a positive attitude are essential.
- Other info: Flexible shift patterns available, with temporary or contract options too!
The predicted salary is between 21000 - 30000 £ per year.
Amour Recruitment is pleased to be recruiting for multiple Customer Support Executives, on behalf of our client based in Portsmouth. In this exciting position, you will support a busy nationwide organisation, providing ongoing support for client queries, updating records and organising remedial works. Support will be provided through a range of media, including over the phone, via email and live web-chat. If you love helping people, thrive in a fast-paced environment, and enjoy delivering exceptional service — this could be the perfect short-term opportunity for you!
What you’ll be doing:
- Be the first point of contact for customers via phone, email, and web chat
- Handle enquiries efficiently and resolve any issues with professionalism and care
- Keep customer records accurate and up to date using the in-house CRM
- Support general administration and communication within the team
What we’re looking for:
- Previous customer service or call centre experience (essential)
- A positive attitude and a passion for problem-solving
- Great communication skills and attention to detail
- You must hold a British Passport, or hold British Citizenship, due to security checks.
Hours: Rotating Shift Pattern Monday to Friday (8:30-17:00, 9:00-17:30, 9:30-18:00)
Salary: £26,500 (With a great benefits package!)
If you are experienced in customer support, we would love to hear from you, please click to apply or reach out to the Amour Recruitment Team for more information. Looking for Temporary or Contract options? We have those too! Ask the team for further details.
Customer Support Executive - Portsmouth employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - Portsmouth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries over the phone, email, and web chat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Executive - Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your previous customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to showcase your problem-solving attitude!
Be Professional and Personable: We love candidates who can balance professionalism with a friendly approach. In your written application, let your personality shine through while maintaining a professional tone. This will help us see how you might interact with our customers.
Apply Through Our Website: To make things easier for both of us, please apply directly through our website. It streamlines the process and ensures your application gets to the right place quickly. We can't wait to hear from you!
How to prepare for a job interview at Amour Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Executive role. Familiarise yourself with the key responsibilities like handling enquiries and updating records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves interacting with customers via phone, email, and web chat, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will highlight your communication prowess and problem-solving abilities.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an irate customer or a complex query. Think about your previous experiences and be ready to share specific examples that showcase your skills and positive attitude.
✨Dress the Part and Be Punctual
Even if the interview is virtual, dress professionally to make a good impression. Also, ensure you’re on time—this shows respect for the interviewer's schedule and demonstrates your reliability, which is crucial in a customer support role.
