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For Companies At a Glance
- Tasks: Lead the service team and manage workshop operations for top-notch automotive services.
- Company: Join a growing automotive company in Poole with a supportive management team.
- Benefits: Competitive salary, Monday to Friday hours, and occasional Saturday shifts.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in Workshop Control or Service Management is essential.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 37000 - 45000 £ per year.
Amour Recruitment is pleased to be recruiting for an experienced Service Manager / Workshop Controller, to support our client's continued growth in Poole. In this dual-role, you'll support the delivery of Automotive Services, overseeing the Service Team, Parts Department and Workshop Operations. As a key part of the management team, you'll ensure the delivery of team KPIs, motivate and manage team operations and report directly to the Managing Director.
Responsibilities
- Oversee the service department, ensuring delivery of customer service and acting as a point of escalation for enquiries and complaints.
- Managing the workload for the auto-workshop, ensuring on-time turnaround for all vehicle repairs and services.
- Support all operations, providing a cross-department link for communications.
- Deliver and report on site KPIs.
- Ensure on site health and safety and compliance requirements.
Requirements
- Previous experience in Workshop Control or Service Management is essential.
- A strong understanding of remedial and service advisory works in the automotive sector.
- An understanding of Commercial Vehicle Servicing is ideal, though not essential.
Hours: 8:00 - 18:00 Monday to Friday | 1 in 3 Saturdays, 8:00 - 12:00
Salary: £37,000 to £45,000 DOE
If you're an experienced Service Manager / Workshop Controller, we would love to hear from you! Please click to apply or reach out to the Amour Recruitment Team on 02392 387925 for more information.
Workshop Controller / Service Manager - Dorset in Poole employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller / Service Manager - Dorset in Poole
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of KPIs and team management. Be ready to share examples of how you've motivated teams and improved service delivery in your previous roles. This will show you're the right fit for overseeing the service department.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website for a smoother process and to ensure your application gets the attention it deserves.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect candidate for the Workshop Controller position.
We think you need these skills to ace Workshop Controller / Service Manager - Dorset in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Manager / Workshop Controller. Highlight your previous experience in workshop control and service management, and don’t forget to mention any specific achievements that relate to the automotive sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this dual-role. Mention your understanding of KPIs and how you’ve motivated teams in the past. Keep it engaging and personal!
Showcase Your Skills: In your application, make sure to showcase your skills in managing workloads and ensuring customer satisfaction. We want to see how you’ve handled challenges in the past and what strategies you used to overcome them.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Amour Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of workshop control and service management. Familiarise yourself with the specific KPIs relevant to the role and be ready to discuss how you've successfully managed teams and operations in the past.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to motivate your team. Prepare examples of how you've led teams before, resolved conflicts, and improved performance. Highlight your ability to act as a point of escalation for customer enquiries and complaints.
✨Understand the Business
Research the company and its operations in the automotive sector. Be prepared to discuss how you can support their growth and improve service delivery. Knowing their values and goals will help you align your answers with what they’re looking for.
✨Health and Safety Matters
Since compliance is key in this role, be ready to talk about your experience with health and safety regulations in a workshop environment. Share any initiatives you've implemented to ensure a safe working space and how you keep your team informed.
