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- Tasks: Be the first point of contact for customers via phone, email, and web chat.
- Company: Join a busy nationwide organisation in Portsmouth with a supportive team.
- Benefits: Competitive salary of £26,500 plus a great benefits package.
- Why this job: Perfect opportunity for those who love helping people and thrive in fast-paced environments.
- Qualifications: Previous customer service experience and a positive attitude are essential.
- Other info: Flexible temporary or contract options available; reach out for more details.
The predicted salary is between 26500 - 26500 £ per year.
Amour Recruitment is pleased to be recruiting for multiple Customer Support Executives, on behalf of our client based in Portsmouth. In this exciting position, you'll support a busy nationwide organisation, providing ongoing support for client queries, updating records and organising remedial works. Support will be provided through a range of media, including over the phone, via email and live web-chat. If you love helping people, thrive in a fast-paced environment, and enjoy delivering exceptional service — this could be the perfect short-term opportunity for you.
What you’ll be doing:
- Be the first point of contact for customers via phone, email, and web chat
- Handle enquiries efficiently and resolve any issues with professionalism and care
- Keep customer records accurate and up to date using the in-house CRM
- Support general administration and communication within the team
What we’re looking for:
- Previous customer service or call centre experience (essential)
- A positive attitude and a passion for problem-solving
- Great communication skills and attention to detail
- You must hold a British Passport, or hold British Citizenship, due to security checks.
Hours: Rotating Shift Pattern Monday to Friday (8:00-18:00)
Salary: £26,500 (With a great benefits package)
If you’re experienced in customer support, we would love to hear from you, please click to apply or reach out to the Amour Recruitment Team for more information.
Looking for Temporary or Contract options? We have those too. Ask the team for further details.
Customer Support Executive in Plymouth employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Plymouth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident and prepared for those tough questions.
✨Tip Number 3
Show off your communication skills during the interview! Be clear and concise when answering questions, and don’t forget to listen actively. This will demonstrate your ability to connect with customers effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Executive in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Show Your Passion: Let your enthusiasm for helping people shine through in your application. We love candidates who are genuinely excited about providing exceptional service, so share any relevant experiences that demonstrate this passion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Amour Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Executive role. Familiarise yourself with the key responsibilities like handling enquiries via phone, email, and web chat. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving skills in action.
✨Practice Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you’re engaged and value their input. It’s also a great way to clarify any points if you’re unsure about something they mention.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
