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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth service from start to finish.
- Company: Join a well-established company with a friendly and supportive team.
- Benefits: Enjoy stable hours, competitive pay, and full training.
- Why this job: Perfect for those who love customer interaction and want to build strong relationships.
- Qualifications: Previous customer service experience and a confident phone manner are key.
- Other info: Great opportunity for long-term growth in a fast-paced trade environment.
The predicted salary is between 24000 - 36000 £ per year.
Amour Recruitment is currently recruiting for a Customer Service Agent on behalf of our well-established client based in Midhurst. This is a fantastic opportunity for someone who enjoys customer interaction and working with regular, repeat customers in a trade environment. This is a newly created role, offered on a temporary basis initially.
As a Customer Service Agent, you will be a key point of contact for customers, ensuring a smooth and professional service from enquiry through to delivery. Duties will include:
- Handling incoming customer calls
- Dealing with regular repeat customers and building strong working relationships
- Updating customers on delivery times and turnaround schedules
- Calling customers back with quotes and following up on quotations
- Managing customer returns and resolving queries efficiently
- Liaising with internal teams to ensure orders are processed smoothly
The Ideal Candidate
- Previous customer service experience (merchant or trade background desirable)
- Confident and professional telephone manner
- Well organised with strong attention to detail
- Comfortable working in a fast-paced environment
- Full UK driving licence preferred due to location
What’s on Offer
- Stable working hours: Monday to Friday, 8:00am – 4:30pm
- Friendly and supportive team environment
- Competitive salary depending on experience
- Full training provided
If you’re customer-focused, reliable, and looking for a long-term role within a friendly trade environment, Amour Recruitment would love to hear from you.
Customer Service Advisor - Midhurst employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Midhurst
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle tricky questions like a pro during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or training opportunities shows that we’re keen to engage and grow within the company. Plus, it gives us a chance to see if they’re the right fit for us too.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Midhurst
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience you have, especially in a trade environment. We want to see how you've handled customer interactions and built relationships in the past!
Be Professional and Personable: When writing your application, keep a friendly yet professional tone. We’re looking for someone who can communicate well over the phone, so let that shine through in your writing!
Attention to Detail is Key: Double-check your application for any typos or errors. A well-organised and polished application shows us that you pay attention to detail, which is super important in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Amour Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you handled customer queries or resolved issues, especially in a trade environment. This will show that you understand the role and can relate to the customers you'll be serving.
✨Practice Your Phone Etiquette
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might want to do mock calls with a friend to get comfortable with handling inquiries and providing information. A professional telephone manner can really set you apart!
✨Show Your Organisational Skills
Be prepared to discuss how you stay organised in a fast-paced environment. Bring examples of tools or methods you use to manage your time and tasks effectively. This will demonstrate your ability to handle multiple customer requests while maintaining attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
