At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users.
- Company: Join a well-established IT services company with a supportive team.
- Benefits: Enjoy a competitive salary, flexible working, and a chance to grow your skills.
- Other info: Work from home on select days and enjoy a dynamic work environment.
- Why this job: Make a real difference by helping people with their tech challenges every day.
- Qualifications: Experience in a helpdesk role and knowledge of Microsoft 365 is essential.
The predicted salary is between 28000 - 28000 € per year.
Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.
Duties include:
- Acting as the first point of contact for IT support requests
- Logging, updating, and managing tickets within the helpdesk system
- Troubleshooting and resolving first-line technical issues
- Providing clear updates to customers throughout the lifecycle of a ticket
- Supporting user administration and common troubleshooting within Microsoft 365
- Assisting with joiner, mover and leaver processes
Personal requirements:
- Previous experience in a 1st Line Service Desk / Helpdesk role
- Good working knowledge of Microsoft 365 administration and troubleshooting
- Experience using a ticketing or service management system
- Strong communication skills with the ability to explain issues clearly to users
- Calm and professional approach when handling support requests
Hours: Monday to Friday with participation in an out-of-hours rota, working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.
Salary: £28,000
To be considered for this opportunity apply now or call Amour Recruitment for more information.
I.T Service Desk employer: Amour Recruitment
Amour Recruitment offers a dynamic and supportive work environment for its I.T Service Desk team, where employees are encouraged to grow their technical skills while providing exceptional customer service. With a focus on teamwork and professional development, this well-established IT services company in Waterlooville provides flexible working arrangements, including remote work options, ensuring a healthy work-life balance. Join us to be part of a culture that values collaboration, innovation, and the continuous improvement of our services.
StudySmarter Expert Advice🤫
We think this is how you could land I.T Service Desk
✨Tip Number 1
Make sure you know your stuff! Brush up on your Microsoft 365 skills and be ready to talk about your previous experience in a Service Desk role. We want to see that you can troubleshoot like a pro!
✨Tip Number 2
Practice your communication skills! You’ll need to explain technical issues clearly to users, so try role-playing with a friend or family member. We’re all about delivering clear and reliable service, so show us you can do that!
✨Tip Number 3
Get familiar with ticketing systems! If you’ve used one before, great! If not, do a bit of research. We want to see that you can log and manage tickets efficiently, so knowing the basics will give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace I.T Service Desk
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience:When writing your application, highlight any previous experience you have in a 1st Line Service Desk or Helpdesk role. We want to see how you've tackled technical issues before and how you can bring that expertise to our team.
Communicate Clearly:Strong communication skills are key for this role. Make sure your application reflects your ability to explain technical issues clearly. Use simple language and avoid jargon where possible, so we can see how well you can connect with users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Amour Recruitment
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and common troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and confidence in handling technical queries.
✨Master the Ticketing System
Familiarise yourself with how ticketing systems work, even if you haven't used the exact one before. You can mention any similar systems you've worked with and explain how you managed tickets efficiently, which will demonstrate your adaptability.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, focus on how you would communicate with users who may not be tech-savvy. This will highlight your strong communication skills, which are crucial for a Service Desk role.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stressful situations. Think of examples where you maintained professionalism while resolving urgent support requests, as this will showcase your ability to stay calm and collected.
