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- Tasks: Lead a small team of Service Advisors and drive performance.
- Company: Join a friendly, family-run contact centre in Hedge End.
- Benefits: Competitive salary up to £40,000 OTE and supportive work culture.
- Why this job: Step up your career in a dynamic environment with growth opportunities.
- Qualifications: Experience in a contact centre and a positive, can-do attitude.
- Other info: Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 24000 - 34000 £ per year.
Amour Recruitment is pleased to be recruiting for a Contact Centre Supervisor, on behalf of our client based in Hedge-End, Southampton. In this exciting role, you'll support a small team of Service Advisors, managing their workload, performance and development. This is a great opportunity for any Service Advisor looking to make the next step in their career, or any experienced Manager/Supervisor to join a friendly, supportive and family-run team.
Responsibilities
- Oversee a small team of service advisors, providing ongoing support and leadership for daily activity.
- Oversee the delivery of KPI and sales targets.
- Provide training support for staff, ensuring the completion of regulatory training.
- Work proactively, supporting the team with activities, where necessary.
Requirements
- Previous experience in a contact centre environment is ideal.
- A can-do, and outgoing nature is vital for this position.
- Previous experience working to KPIs, and reporting is ideal.
- Knowledge of the automotive sector is ideal, though not essential.
Hours: 8:00-17:00 Monday to Friday
Salary: up to £34,000 (Basic), up to £40,000 (OTE)
If you're an experienced leader, or a senior service advisor looking to take the next step in your career, we'd love to hear from you! Please click to apply or reach out to the Amour Recruitment Team on 02392 387925 for further detail.
Contact Centre Supervisor - Hedge End employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Supervisor - Hedge End
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing what makes them tick will help you tailor your answers and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, so you can shine when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contact Centre Supervisor - Hedge End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Supervisor role. Highlight any previous leadership experience and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've supported teams in the past and how you’ve met KPIs or sales targets.
Show Your Personality: We want to see your can-do attitude shine through! Don’t be afraid to let your personality come across in your application. A friendly, outgoing nature is key for this role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Amour Recruitment
✨Know Your Team Dynamics
Before the interview, think about how you would manage a small team of Service Advisors. Be ready to discuss your leadership style and how you can support their development. Show that you understand the importance of teamwork and how to motivate others.
✨Familiarise Yourself with KPIs
Since this role involves overseeing KPI and sales targets, brush up on what these metrics mean in a contact centre context. Prepare examples from your past experience where you've successfully met or exceeded KPIs, and be ready to share how you plan to achieve them in this new role.
✨Show Your Can-Do Attitude
This position requires an outgoing nature, so let your personality shine through! During the interview, demonstrate your enthusiasm for the role and your proactive approach to challenges. Share stories that highlight your positive attitude and how it has helped you in previous roles.
✨Research the Automotive Sector
While knowledge of the automotive sector isn't essential, having some background can set you apart. Do a bit of research on current trends and challenges in the industry. This will not only show your interest but also help you engage in meaningful conversations during the interview.