At a Glance
- Tasks: Be the go-to person for IT support and solve tech issues.
- Company: Join a well-established IT services company in Waterlooville.
- Benefits: Work from home, competitive salary, and supportive team environment.
- Other info: Monday to Friday hours with opportunities for growth.
- Why this job: Help people daily while developing your tech skills in a dynamic role.
- Qualifications: Experience in 1st Line Support and knowledge of Microsoft 365.
The predicted salary is between 40000 - 45000 £ per year.
Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.
Duties include:
- Acting as the first point of contact for IT support requests
- Logging, updating, and managing tickets within the helpdesk system
- Troubleshooting and resolving first-line technical issues
- Providing clear updates to customers throughout the lifecycle of a ticket
- Supporting user administration and common troubleshooting within Microsoft 365
- Assisting with joiner, mover and leaver processes
Personal requirements:
- Previous experience in a 1st Line Service Desk / Helpdesk role
- Good working knowledge of Microsoft 365 administration and troubleshooting
- Experience using a ticketing or service management system
- Strong communication skills with the ability to explain issues clearly to users
- Calm and professional approach when handling support requests
Hours: Monday to Friday (Apply online only) (with participation in an out-of-hours rota) working from home on Tuesday 28,000.
To be considered for this opportunity apply now or call.
1st Line It Support in Hampshire employer: Amour Recruitment
Amour Recruitment is an excellent employer, offering a dynamic work culture in Waterlooville that fosters professional growth and development. Employees benefit from competitive salaries, comprehensive support for further qualifications, and a collaborative environment where their insights directly influence decision-making. Join us to be part of a team that values your contributions and invests in your future.
