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- Tasks: Lead and develop high-performing engineering teams while enhancing service delivery.
- Company: Join a fantastic client in Hampshire focused on great service and people.
- Benefits: Enjoy free parking, private healthcare, and casual Fridays with breakfast and beer.
- Other info: Flexible working options with excellent career growth opportunities.
- Why this job: Make a real impact by improving customer experience and team wellbeing.
- Qualifications: Proven experience in service delivery management and strong leadership skills.
The predicted salary is between 55000 - 55000 £ per year.
Amour Recruitment is seeking an experienced Service Delivery Manager who believes great service starts with great people. We’re looking for someone who can lead with empathy, bring structure to complexity, and continuously improve how managed IT services are delivered — for both customers and engineers for our fantastic client based in Hampshire.
This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational excellence with a genuinely human approach.
Duties will include:
- Leading and developing high-performing, engaged engineering teams
- Owning day-to-day service delivery and SLA performance
- Driving a consistent, reliable, and calm approach to incidents and escalations
- Championing customer experience and acting as a senior escalation point
- Embedding effective service management practices (aligned to ISO/IEC 20000-1)
- Identifying and delivering continual improvement initiatives
- Collaborating across Customer Success, Security, and Operations
Personal requirements:
- Proven experience in a Service Delivery Manager role within an MSP or IT services environment
- Strong people leadership skills with a focus on team development and wellbeing
- Solid understanding of IT service management (incident, problem, change, request)
- Experience improving service performance, SLAs, and customer outcomes
- Confidence in handling escalations with professionalism and empathy
- Ability to balance operational delivery with long-term improvement
Salary: up to £55,000 depending on experience
Hours: Monday to Friday days in the office, 2 working from home.
Benefits include: Free parking, company pension, private healthcare, Casual Fridays with complimentary breakfast and an afternoon beer, Special Leave for birthdays and Christmas.
Locations
Service Delivery Manager in Hampshire, Waterlooville employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience and how you can bring value to the team.
✨Tip Number 3
Don’t forget to research the company culture and values before your interview. We want you to align your answers with their mission and demonstrate how you can contribute to their customer experience goals. It shows you’re genuinely interested and ready to lead with empathy!
✨Tip Number 4
Finally, apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it gives you a chance to explore more about the company and the fantastic benefits they offer, like Casual Fridays and special leave for birthdays!
We think you need these skills to ace Service Delivery Manager in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in leading teams and improving service delivery, as this is what we’re really looking for!
Showcase Your People Skills: Since we value empathy and team development, don’t shy away from sharing examples of how you’ve supported your teams in the past. We want to see your human side!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your achievements and how they relate to the job description. We appreciate clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Amour Recruitment
✨Know Your Stuff
Make sure you brush up on your IT service management knowledge, especially around incident, problem, change, and request management. Familiarise yourself with ISO/IEC 20000-1 standards, as this will show that you understand the framework they operate within.
✨Showcase Your Leadership Style
Prepare examples of how you've led high-performing teams in the past. Think about specific situations where you’ve developed team members or improved their wellbeing. This role is all about empathy and structure, so be ready to discuss how you balance both.
✨Customer Experience is Key
Be prepared to talk about how you’ve championed customer experience in previous roles. Share stories that highlight your ability to handle escalations with professionalism and empathy, as well as how you’ve driven improvements in service delivery.
✨Continuous Improvement Mindset
Think of initiatives you’ve implemented that led to continual improvement in service performance or SLAs. Be ready to discuss how you identify areas for improvement and how you engage teams in these processes, as this will resonate well with their focus on operational excellence.