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For Companies At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users.
- Company: Join a well-established IT services company with a supportive team.
- Benefits: Enjoy a competitive salary, flexible working, and a chance to grow your skills.
- Other info: Work from home part-time and enjoy a dynamic work environment.
- Why this job: Make a real difference by helping people with their tech challenges every day.
- Qualifications: Experience in a helpdesk role and knowledge of Microsoft 365 is a must.
The predicted salary is between 28000 - 28000 £ per year.
Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.
Duties include:
- Acting as the first point of contact for IT support requests
- Logging, updating, and managing tickets within the helpdesk system
- Troubleshooting and resolving first-line technical issues
- Providing clear updates to customers throughout the lifecycle of a ticket
- Supporting user administration and common troubleshooting within Microsoft 365
- Assisting with joiner, mover and leaver processes
Personal requirements:
- Previous experience in a 1st Line Service Desk / Helpdesk role
- Good working knowledge of Microsoft 365 administration and troubleshooting
- Experience using a ticketing or service management system
- Strong communication skills with the ability to explain issues clearly to users
- Calm and professional approach when handling support requests
Hours: Monday to Friday 0900-1730 (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.
Salary: £28,000
To be considered for this opportunity apply now or call Amour Recruitment for more information.
Locations
I.T Service Desk in Hampshire, Waterlooville employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Service Desk in Hampshire, Waterlooville
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving skills and how you handle customer interactions.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to research the company and its culture. This will help you align your answers during interviews and show that you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace I.T Service Desk in Hampshire, Waterlooville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Service Desk roles and your knowledge of Microsoft 365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and solving technical issues. We love seeing genuine enthusiasm, so let us know what excites you about this role.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Amour Recruitment
✨Know Your Tech Stuff
Make sure you're up to speed with Microsoft 365 and common troubleshooting techniques. Brush up on your knowledge of ticketing systems too, as you'll likely be asked about your experience in these areas.
✨Practice Your Communication Skills
Since this role involves explaining technical issues to users, practice articulating complex concepts in simple terms. You might want to do a mock interview with a friend to get comfortable with this.
✨Show Your Customer Focus
Be ready to share examples of how you've helped customers in the past. Highlight your calm and professional approach when dealing with support requests, as this is crucial for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand if the company is the right fit for you.