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- Tasks: Coordinate customer experiences and manage orders with confidence.
- Company: Join a fantastic company in Gosport with a supportive team.
- Benefits: Competitive salary, flexible hours, and temp-to-perm opportunity.
- Why this job: Make a real difference in customer satisfaction and grow your skills.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for career advancement.
The predicted salary is between 24500 - 26500 £ per year.
Amour Recruitment is seeking an experienced Customer Experience Co-ordinator to work for a fantastic company based in Gosport. You will be a confident individual as the role will include dealing with new and existing customers.
Duties include:
- Implementing and attending first order meetings
- Keeping customers informed of any changes to their orders, including changes to delivery schedule
- Preparation of quotations
- Processing, monitoring and follow up of customer quality complaints
- Daily Credit Control
- Implementation of New Account Forms
Personal requirements:
- Good knowledge of Microsoft Word and Excel is required
- Previous customer support/account management experience is a must
- Excellent communication and numeracy skills
- Ability to think on your feet, be resilient and confident when dealing with customers
Hours: Monday to Friday - 37 hours a week between 0830 - 1730 (flexibility on start and finish time between these hours is offered)
Salary: £24,500 - £26,500
This role is offered on a temp to perm basis so you must be available to start work immediately. For more information apply now or call the team at Amour Recruitment.
Customer Service Co-ordinator - Gosport employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator - Gosport
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our experience in customer service clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their customer service approach or team dynamics shows that we’re engaged and keen to understand how we can fit in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows that we’re proactive and serious about landing this Customer Service Co-ordinator role.
We think you need these skills to ace Customer Service Co-ordinator - Gosport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and skills that match the job description. We want to see how you’ve dealt with customers in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Co-ordinator role. We love seeing enthusiasm, so let your personality come through!
Show Off Your Skills: Since good knowledge of Microsoft Word and Excel is a must, make sure to mention any relevant experience you have with these tools. We want to know you can handle the tech side of things as well as the customer side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Amour Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer complaints in the past and what strategies you use to keep customers informed and satisfied.
✨Show Off Your Tech Skills
Since the role requires good knowledge of Microsoft Word and Excel, be prepared to talk about your experience with these tools. Maybe even mention specific tasks you've completed using them, like preparing quotations or tracking customer orders.
✨Demonstrate Your Communication Skills
This job is all about communication, so practice articulating your thoughts clearly. Think of examples where you've successfully communicated changes to customers or resolved issues, and be ready to share those stories.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or managing multiple tasks at once. Prepare by thinking through how you'd handle these scenarios, showcasing your resilience and problem-solving skills.
