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- Tasks: Be the first point of contact for customers and resolve their queries with care.
- Company: Join a busy nationwide organisation in Portsmouth with a supportive team.
- Benefits: Competitive salary of £26,500 plus a fantastic benefits package.
- Why this job: Perfect opportunity for those who love helping people in a fast-paced environment.
- Qualifications: Previous customer service experience and a positive attitude are essential.
- Other info: Flexible rotating shifts available, with options for temporary or contract roles.
The predicted salary is between 24000 - 28000 £ per year.
Amour Recruitment is pleased to be recruiting for multiple Customer Support Executives, on behalf of our client based in Portsmouth.
In this exciting position, you'll support a busy nationwide organisation, providing ongoing support for client queries, updating records and organising remedial works.
Support will be provided through a range of medias, including over the phone, via email and live web-chat.
If you love helping people, thrive in a fast-paced environment, and enjoy delivering exceptional service — this could be the perfect short-term opportunity for you!
What you’ll be doing:
- Be the first point of contact for customers via phone, email, and web chat
- Handle enquiries efficiently and resolve any issues with professionalism and care
- Keep customer records accurate and up to date using the in-house CRM
- Support general administration and communication within the team
What we’re looking for:
- Previous customer service or call centre experience (essential)
- A positive attitude and a passion for problem-solving
- Great communication skills and attention to detail
- You must hold a British Passport, or hold British Citizenship, due to security checks.
Hours: Rotating Shift Pattern Monday to Friday (8:30-17:00, 9:00-17:30, 9:30-18:00)
Salary: £26,500 (With a great benefits package!)
If you're experienced in customer support, we would love to hear from you, please click to apply or reach out to the Amour Recruitment Team for more information.
Looking for Temporary or Contract options? We have those too! Ask the team for further details.
Customer Support Executive employer: Amour Recruitment
Contact Detail:
Amour Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer support scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the team and the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your previous customer service experience and any relevant skills that match what we're looking for, like great communication and problem-solving abilities.
Show Your Passion: Let your enthusiasm shine through in your application! We want to see that you genuinely enjoy helping people and are excited about the opportunity to work in a fast-paced environment. A positive attitude can really make you stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're proactive!
How to prepare for a job interview at Amour Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Executive role. Familiarise yourself with the key responsibilities like handling enquiries and updating records. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with customers via phone, email, and web chat, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past, showcasing your communication prowess.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare a few scenarios where you successfully solved a problem for a customer. Highlight your positive attitude and how you approached the situation with care and professionalism.
✨Be Ready for Shift Patterns
Since the job involves rotating shift patterns, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the schedule. This will reflect your commitment to the role and the team.
