Amour Recruitment is seeking a dependable and customer-focused Technical Service DeskOperator to join a well-established IT services company based in Waterlooville.
This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.
Duties include:
- Acting as the first point of contact for IT support requests
- Logging, updating, and managing tickets within the helpdesk system
- Troubleshooting and resolving first-line technical issues
- Providing clear updates to customers throughout the lifecycle of a ticket
- Supporting user administration and common troubleshooting within Microsoft 365
- Assisting with joiner, mover and leaver processes
Personal requirements:
- Previous experience in a 1st Line Service Desk / Helpdesk role
- Good working knowledge of Microsoft 365 administration and troubleshooting
- Experience using a ticketing or service management system
- Strong communication skills with the ability to explain issues clearly to users
- Calm and professional approach when handling support requests
Hours: Monday to Friday 0900-1730 (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.
Salary: £28,000
To be considered for this opportunity apply now or call for more information.
Technical Service Desk Operator in Waterlooville employer: Amour Recruitment Careers
Amour Recruitment is an excellent employer for those looking to advance their career in block property management, offering a supportive work culture that values professional growth and development. With a flexible working arrangement that includes a mix of office and home-based days, as well as competitive salary packages and additional benefits like a car allowance, employees can enjoy a balanced work-life experience while managing a diverse portfolio across the South of London. Join a team that prioritises collaboration and innovation in the property management sector.
