Customer Service Representative (German Speaking) in Bury St Edmunds

About AMOT

Founded in 1948, AMOT is a leading global manufacturer of control, safety, and hazardous area solutions for engines, compressors, turbines, and other rotating equipment. We serve customers across the oil & gas, marine, power generation, and transportation industries with a strong reputation for quality, reliability, engineering excellence, and customer trust. We aim to differentiate ourselves through a high level of customer service, support & communication. At AMOT, we believe our success is built on our people. We empower our teams to go beyond expectations and play a meaningful role in delivering growth, innovation, and a trusted customer experience worldwide.

Why AMOT?

• Strong business performance with a clear strategic vision supporting the market transition to reduced emissions.
• Be part of a collaborative local and global team where people are encouraged to share ideas, continuously improve, and grow the business together.
• A competitive package is offered alongside genuine opportunities for learning, development, and long‑term career progression.

The Opportunity

We are looking for a proactive and customer-focused Customer Service Representative (German Speaking) to join our team. This is a key role supporting our European customer base, ensuring a high standard of service across order management, technical support and customer communication. You will act as a central point of contact for customers, managing enquiries, processing orders, and resolving issues efficiently, while working closely with internal teams across operations and engineering.

Purpose of the Role

The Customer Service Representative is primarily responsible for answering incoming calls, placing orders, checking stock and status of orders and using problem solving skills to resolve customer issues. The Customer Service Representative will also be responsible for training, providing coaching and teamwork to other Customer Service Representatives as well as being a recognised source of expertise in technical product knowledge.

Key Responsibilities

• Responsible for answering telephone calls/emails and providing necessary information and feedback on stocking levels, order status, order tracking and order entry.
• Provide alternative products/solutions for out of stock or long lead time items to meet customer needs.
• Maintain a high level of attention to detail, ensuring that errors and dropped telephone calls are kept below 1%.
• Work towards maintaining a 24 hour turnaround time on customer purchase orders and accurate entry on to IFS.
• Ensure a proactive approach and delivery to calling customers, providing them with information concerning the status of their orders as necessary.
• Maintain up to date and a high level of technical knowledge ensuring that best advice and technical assistance is provided to customers and team members.
• Responsible for administrative management ensuring that existing processes are regularly reviewed and recommendations made on process improvements.
• Deliver effective and supportive support to the Customer Service Team as necessary utilising developed people management and facilitation skills.
• Coach and provide performance feedback and training to team members as necessary.
• Identify roadblocks and inefficiencies in business processes to ensure customer requirements are met efficiently, according to quality expectations and within required timelines.
• Ensure at all times proper team coverage and support is available.
• Assist in developing team metrics and the measurement of team performance.

About You

• Excellent verbal and written communication skills in English, with working knowledge of German.
• Experience in a technical customer service environment with a technical mindset.
• Strong relevant technical/mechanical background and experience in manufacturing environments.
• High standard of education.
• Experience working as part of a dynamic team.
• Experience in process improvement.
• Strong computer skills, including MS Office and ERP systems.
• Strong problem-solving skills and ability to resolve customer issues.
• Strong organisational skills and ability to manage multiple tasks.