At a Glance
- Tasks: Support our European customers with order management and technical assistance.
- Company: Join AMOT, a leading global manufacturer with a strong reputation for quality.
- Benefits: Competitive salary, learning opportunities, and long-term career progression.
- Other info: Dynamic environment focused on continuous improvement and teamwork.
- Why this job: Be part of a collaborative team making a real impact in customer service.
- Qualifications: Fluent in English and German, with a technical customer service background.
The predicted salary is between 24000 - 28000 £ per year.
About AMOT
Founded in 1948, AMOT is a leading global manufacturer of control, safety, and hazardous area solutions for engines, compressors, turbines, and other rotating equipment. We serve customers across the oil & gas, marine, power generation, and transportation industries with a strong reputation for quality, reliability, engineering excellence, and customer trust.
Why AMOT?
Strong business performance with a clear strategic vision supporting the market transition to reduced emissions. Be part of a collaborative local and global team where people are encouraged to share ideas, continuously improve, and grow the business together. A competitive package is offered alongside genuine opportunities for learning, development, and long‑term career progression.
The Opportunity
We are looking for a proactive and customer-focused Customer Service Representative (German Speaking) to join our team. This is a key role supporting our European customer base, ensuring a high standard of service across order management, technical support and customer communication.
Purpose of the Role
The Customer Service Representative is primarily responsible for answering incoming calls, placing orders, checking stock and status of orders and using problem solving skills to resolve customer issues. The Customer Service Representative will also be responsible for training, providing coaching and teamwork to other Customer Service Representatives as well as being a recognised source of expertise in technical product knowledge.
Key Responsibilities
- Answer telephone calls/emails and provide necessary information and feedback on stocking levels, order status, order tracking and order entry.
- Provide alternative products/solutions for out of stock or long lead time items to meet customer needs.
- Maintain a high level of attention to detail, ensuring that errors and dropped telephone calls are kept below 1%.
- Work towards maintaining a 24-hour turnaround time on customer purchase orders and accurate entry onto IFS.
- Ensure a proactive approach and delivery to calling customers, providing them with information concerning the status of their orders as necessary.
- Maintain up-to-date and a high level of technical knowledge ensuring that best advice and technical assistance is provided to customers and team members.
- Responsible for administrative management ensuring that existing processes are regularly reviewed and recommendations made on process improvements.
- Deliver effective and supportive support to the Customer Service Team as necessary utilizing developed people management and facilitation skills.
- Coach and provide performance feedback and training to team members as necessary.
- Identify roadblocks and inefficiencies in business processes to ensure customer requirements are met efficiently, according to quality expectations and within required timelines.
- Ensure at all times proper team coverage and support is available.
- Assist in developing team metrics and the measurement of team performance.
About You
- Excellent verbal and written communication skills in English, with working knowledge of German.
- Experience in a technical customer service environment with a technical mindset.
- Strong relevant technical/mechanical background and experience in manufacturing environments.
- High standard of education.
- Experience working as part of a dynamic team.
- Experience in process improvement.
- Strong computer skills, including MS Office and ERP systems.
- Strong problem‑solving skills and ability to resolve customer issues.
- Strong organisational skills and ability to manage multiple tasks.
Customer Service Representative (German Speaking) in Bury St Edmunds employer: AMOT Controls
AMOT is an exceptional employer that fosters a collaborative and innovative work culture, encouraging employees to share ideas and contribute to continuous improvement. With a strong commitment to employee development, we offer competitive packages and genuine opportunities for career progression, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment. Join us in our mission to support the transition to reduced emissions while being part of a dedicated team that values quality and reliability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (German Speaking) in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AMOT Controls. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AMOT Controls before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (German Speaking) in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AMOT Controls:Your cover letter is your chance to shine! Tell us why you want to work at AMOT Controls specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AMOT Controls!
How to prepare for a job interview at AMOT Controls
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
