At a Glance
- Tasks: Lead a vibrant team, manage store operations, and ensure top-notch customer service.
- Company: Join the Amorino family, known for its delicious gelato and friendly atmosphere.
- Benefits: Competitive pay, employee discounts, and opportunities for growth in a fun environment.
- Other info: Dynamic role with potential for career advancement in a thriving company.
- Why this job: Be at the heart of a beloved brand and make every customer's day sweeter.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Amorino Store Manager is in charge of the store and the employees who work within. He/she might plan and promote the daily schedule of employees, interview, hire, coordinate and discipline employees, make sure the store is stocked, clean, in proper working order.
Key responsibilities:
- Provide training to all employees on the Amorino Know-how and standard procedures, ensure ongoing training regarding new and existing products, promotions and policies;
- Supervise and coordinate the duties and daily tasks among the team members;
- Oversee and rectify the team members’ ability of serving the correct amounts of product and respect its presentation, efficiency and quality of customer service, store maintenance and sanitation;
- Check regularly all necessary invoices, costs and personnel/payroll related administrative duties;
- Manage all the contacts with suppliers in case of absence of the store owner;
- Cooperate in planning a store budget;
- Care for all the KPIs the management sets to get the best results in terms of sales, profitability, store management, cost management, etc.;
- Complete or delegate weekly frozen and dry goods inventory;
- Place dry and frozen goods order according to the store needs, the season and the owner guidelines;
- Supervise daily cash management functions;
- Complete, check and renew when necessary all the templates regarding products’ traceability/cleaning, machinery maintenance and cleaning, stores area cleanliness and general maintenance;
- Manage the posters and signs placement in the store according to the Amorino guidelines;
- Control and ensure the correct and balanced gelato and stock turnover by regularly tracking with the scale the gelato servings per each employee.
Shop Manager in London employer: Amorino Gelato
Amorino is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to thrive in the hospitality sector. As a Shop Manager, you will benefit from comprehensive training programmes, opportunities for personal growth, and a collaborative team environment that prioritises quality service and employee satisfaction. Located in a bustling area, our store offers a unique chance to engage with customers while being part of a brand that values creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Amorino Gelato, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Amorino Gelato!
We think you need these skills to ace Shop Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Amorino Gelato, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Amorino Gelato and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Amorino Gelato that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Amorino Gelato
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
