1st Line IT Support in Manchester

1st Line IT Support

Full Time | West Didsbury, Manchester | 10:00 AM – 6:30 PM

Overview

Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors. As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow.

Job Overview: Provide day-to-day IT administration and support to the Manchester office; ensure all systems run smoothly and staff are enabled to perform their roles. Provide first-line technical support for a range of software and technologies used across the Amoria Bond group. Collaborate with the internal IT Team and external IT provider to support hosted desktops and endpoints; monitor third-party IT tickets for escalations, approvals and queries. Support onboarding and leavers processes for new starters across the UK office. Provide day-to-day IT assistance and solutions to a range of technical queries with good technical knowledge and clear communication.

Key Responsibilities / Duties

• Manage and resolve technical support issues for hardware, software and technologies; liaising with third-party support providers as required
• Collaborate with APAC, DE and NL based IT Administrators to provide swift turnaround of support requests
• Update company Knowledgebase documentation as required
• Track end-user usage of tech accounts and redistribute accounts as needed
• Assist with onboarding for new starters, including procurement and setup of IT equipment and accounts
• Manage the leaver process for UK-based employees, including closing internal and external IT accounts

Performance Standards

• Excellent problem-solving, analytical and organisational skills
• Excellent self-organisation, planning and time-management
• Technically minded with the ability to work with a range of software
• Process oriented with high accuracy
• Ability to work quickly under pressure and to deadlines
• Strong communication and relationship-building skills
• Good teamwork and customer service for internal and external duties
• Proactive in identifying and recommending potential improvements
• Able to make balanced, informed recommendations in the Company’s interest

Behavioural Capabilities & Attributes

Positivity, Respect, Ownership, Fun, Excellence, Success (PROFES) are the values at Amoria Bond. We expect employees to demonstrate these capabilities in the workplace. How you do your job is as important as the results you deliver.

Positivity Apply a can-do attitude and be constructive in communication.

Respect Be respectful to colleagues, clients, customers and suppliers at all times; act with integrity.

Ownership Take ownership for tasks and achieving performance standards; be proactive in finding ways to work smarter.

Fun Enjoy your work and help others enjoy it as well while delivering results.

Excellence & Success Strive for excellence, plan effectively, and assist others when needed.