At a Glance
- Tasks: Provide day-to-day IT support and ensure smooth operations for the Manchester office.
- Company: Join Amoria Group, a leader in staffing and consulting for tech and engineering sectors.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Be the go-to tech guru and help colleagues thrive with your IT skills.
- Qualifications: Good technical knowledge and strong communication skills are essential.
The predicted salary is between 30000 - 34700 £ per year.
Location: West Didsbury, Manchester
Who are we? Amoria Group is Progressing Lives Everywhere by delivering staffing and consulting services to the global technology, advanced engineering and energy sectors. As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world‑class expertise and give back to our global communities as we grow.
Job Overview: Provide day‑to‑day IT administration and support to the Manchester office; ensuring all systems run smoothly and effectively enabling staff to do their jobs. First line technical support for a range of software and technologies used across the Amoria Bond group. Work in conjunction with our internal IT Team and external IT provider to support our hosted desktop and endpoints; monitor 3rd party IT tickets for escalations, approvals and queries. Help to deliver effective onboarding and leavers process for new starters across the UK office. A competent IT Administrator, providing day to day assistance and solutions to a range of technical queries. Must have good technical knowledge and be able to communicate effectively to understand the issue and explain its solution.
Key Responsibilities / Duties:
- Manage and resolve technical support issues for a range of hardware, software and technologies, liaising with 3rd party support providers where required
- Work collaboratively with APAC, DE and NL based IT Administrators to provide swift turnaround of support requests
- Update company Knowledgebase documentation as required
- Track end user usage of tech accounts, so accounts can be redistributed if not in use
- Help to deliver effective onboarding for all new starters across the business, including procurement and setup of IT equipment and accounts
- Manage the leavers process for all UK based leavers, including closing internal and external IT accounts
Performance Standards:
- Excellent problem‑solving, analytical and organisational skills
- Excellent self‑organisation, planning and time‑management
- Technically minded, and able to work with a range of different software’s
- Process orientated with the ability to work to a high degree of accuracy
- The ability to work quickly, under pressure and to deadlines
- Strong and clear communicator with good influencing skills; able to effectively build and manage relationships
- Good teamworking skills
- Excellent customer service skills for both internal and external duties
- Able to proactively identify and recommend potential improvement opportunities
- Able to make balanced informed recommendations in the Company’s interest
No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience. Amoria Group are committed to meeting the aims and commitments set out in our equity, equality and diversity policy. They do not discriminate under any local regulations and aim to maintain high standards worldwide.
1st Line IT Support employer: Amoria Group
Amoria Group is an exceptional employer located in West Didsbury, Manchester, offering a vibrant work culture that prioritises employee growth and development. With a commitment to delivering world-class expertise and a focus on positive impact, employees benefit from collaborative teamwork, comprehensive onboarding processes, and opportunities to engage with pioneering industries. Join us to be part of a supportive environment where your contributions are valued and you can make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Amoria Group!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
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We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Amoria Group and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Amoria Group
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Amoria Group.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Amoria Group will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
