At a Glance
- Tasks: Support customer service and coordinate property maintenance for clients.
- Company: Join a friendly, fast-growing team at Amore Facilities Management.
- Benefits: Competitive salary, full training, and genuine career progression opportunities.
- Other info: Enjoy a Monday to Friday schedule in a dynamic work environment.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Strong communication skills and a positive attitude; experience is a plus but not essential.
Salary: Competitive, depending on experience
Due to continued growth, Amore Facilities Management is looking to recruit a Customer Services Administrator to join our friendly and fast-growing team based in Meridian Business Park, Leicester.
This is a fantastic opportunity to become part of a business that genuinely values its people. We are looking for someone who is enthusiastic, organised and eager to build a long-term career with a company that invests in its staff and celebrates success together.
About the Role
As a Customer Services Administrator, you will play a key role in supporting our National Facilities Management Operations. You will be responsible for delivering excellent customer service while coordinating commercial property maintenance works for our clients.
Your day-to-day responsibilities will include:
- Liaising with key customers regarding commercial property maintenance requirements.
- Managing and updating jobs through our CAFM (Computer Aided Facilities Management) system.
- Recording and maintaining accurate job and customer data.
- Contacting subcontractors to obtain updates on works and ensure jobs are progressing as planned.
- Providing excellent customer service over the telephone and via email.
- Supporting the wider operations team with a variety of administrative tasks.
About You
The successful candidate will have:
- An excellent telephone manner and strong communication skills.
- Good IT skills, including confidence using Microsoft Word, Microsoft Excel, and other Microsoft Office applications.
- Strong organisational skills with excellent attention to detail.
- A willingness to learn and develop within a fast-paced environment.
- A positive, proactive attitude and the ability to work well as part of a team.
- Previous administration or customer service experience is desirable but not essential.
Full training will be provided, so we're looking for the right attitude and willingness to learn just as much as previous experience.
Why Join Amore Facilities Management?
At Amore Facilities Management, we're proud of our family values and the culture we've created. We're a rapidly growing national business, but we believe our people are our greatest asset.
We offer:
- Monday to Friday working hours 08:00 - 17:00
- Competitive salary, depending on experience.
- Full training and ongoing development.
- Genuine opportunities for career progression as the business continues to grow.
- A supportive, friendly working environment where your contribution is recognised and valued.
- The opportunity to build a long-term career with a company that genuinely cares about its employees.
How to Apply
If you're looking for a role where you can grow, develop and be part of an exciting journey, we'd love to hear from you.
Please send your CV and a covering letter explaining why you would be a great fit for the role to customerservices@amorefm.co.uk.
#J-18808-LjbffrCustomer Service Administrator in Leicester employer: Amore Facilities Management Limited
Amore Facilities Management is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Leicester, the company provides comprehensive training and opportunities for career advancement, ensuring that team members can thrive in their roles while delivering exceptional customer service in a dynamic environment.
Contact Details:
Amore Facilities Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amore Facilities Management Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amore Facilities Management Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amore Facilities Management Limited:Your cover letter is your chance to shine! Tell us why you want to work at Amore Facilities Management Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amore Facilities Management Limited!
How to prepare for a job interview at Amore Facilities Management Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
