At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries efficiently.
- Company: Join a dynamic team near Coalville, Leicestershire.
- Benefits: Competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 31200 £ per year.
Location: Near Coalville, Leicestershire
Job Type: Full-time
Salary: Competitive, dependent on experience
About the Role
We are looking for enthusiastic and customer-focused Call Centre Advisors to join our growing team. As the first point of contact for our customers, you will play a key role in delivering outstanding service, resolving enquiries efficiently, and ensuring every customer receives a positive experience. This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer enquiries via telephone and email.
- Resolve customer issues at the first point of contact wherever possible.
- Accurately update customer records using internal systems.
- Process customer requests and follow company procedures.
- Escalate complex queries to the appropriate department when required.
- Meet individual and team performance targets.
- Deliver excellent customer service on every interaction.
Essential Skills & Experience
- Previous experience in a call centre or customer service environment is preferred but not essential.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Good IT skills and confidence using multiple computer systems.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and organisational skills.
- Positive attitude and willingness to learn.
Desirable Skills
- Experience using CRM or customer management systems.
- Sales, retention or complaint handling experience.
- Experience working to KPIs or service level agreements.
How to Apply
If you enjoy helping customers and thrive in a busy, team-focused environment, we'd love to hear from you. Please send your CV together with a brief covering email outlining your experience and suitability for the role.
