At a Glance
- Tasks: Run engaging tech training sessions and provide essential support to staff and volunteers.
- Company: Join Amnesty International UK, a leading organisation fighting for human rights.
- Benefits: Enjoy 27 days leave, flexible working, and a supportive environment.
- Other info: Inclusive culture with strong commitment to diversity and equity.
- Why this job: Make a real impact on human rights while developing your tech skills.
- Qualifications: Experience in tech training and support; Salesforce knowledge is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses.
Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied.
If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Technology Training and Support Analyst.
About the role
This role is a combination of training and support.
Our IT Operations and Data, Digital, and Technology Transformation teams help staff and volunteers across AIUK get the most out of the tools they use every day, from Microsoft Copilot to our Knowledge Hub and Salesforce CRM.
As our Technology Training and Support Analyst, you’ll be at the heart of that: running engaging training sessions, building clear guides and resources, and helping people feel confident with the technology behind our work.
You’ll also provide day to day 1st and 2nd line technical support, keeping things running smoothly when issues come up and getting involved with IT projects.
You’ll play a key role in our Salesforce project between September 2026 and September 2027, working with our implementation partner to shape training for the new CRM and helping test it as it’s built.
It’s a role with real human rights impact. Every guide you write and session you run helps our colleagues do their campaigning, research, and advocacy work better.
This role typically needs to spend 3-4 days per week in the office to fulfil the responsibilities of the role.
More details can be found by downloading the job description from our careers portal.
The role may be for you if
- You’re skilled in developing and delivering engaging technology training programmes and materials, including user guides and e-learning content, for people with varying levels of digital confidence.
- You can provide timely technical support, troubleshoot hardware, software, and network issues, and manage support tickets to keep disruption to a minimum.
- You collaborate and positively contribute to an inclusive culture.
- You also have a good knowledge of inclusive principles and ways of working, and enjoy building strong relationships across departments to promote technology awareness and adoption.
- Prior Salesforce experience is not essential but would be desirable.
- Our Commitment to you
Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values.
We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation.
This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.
- 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days.
- 2-5% employee pension contributions matched at 6-9%.
- 6 months full pay for family leave.
- Flexible working such as compressed work patterns and job shares.
We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.
We are a disability confident organisation.
To reduce bias in our shortlisting process, AIUK operates an anonymised application process.
If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch.
To support all candidates to perform their best at interview, we send questions 24 hours in advance.
We are a disability confident organisation.
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Technology Training & Support Analyst employer: Amnesty
Amnesty International UK is an exceptional employer dedicated to fighting for human rights, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Technology Training and Support Analyst, you will benefit from flexible working arrangements, generous leave policies, and a commitment to diversity and equity, all while making a meaningful impact in the lives of others through your work. Join us in a role that not only enhances your skills but also contributes to a vital cause, surrounded by passionate colleagues who share your commitment to justice and fairness.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Training & Support Analyst
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from Amnesty!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at Amnesty, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like Amnesty.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Technology Training & Support Analyst
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at Amnesty, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at Amnesty.
How to prepare for a job interview at Amnesty
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
