At a Glance
- Tasks: Run engaging tech training sessions and provide essential support to staff and volunteers.
- Company: Join Amnesty International UK, a leading organisation fighting for human rights.
- Benefits: Enjoy 27 days leave, flexible working, and a supportive environment.
- Other info: Be part of a diverse team committed to equity and anti-racism.
- Why this job: Make a real impact on human rights while developing your tech skills.
- Qualifications: Experience in tech training and support, with a passion for inclusivity.
The predicted salary is between 31500 - 38500 £ per year.
Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses.
Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied.
If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Technology Training and Support Analyst.
About the role
This role is a combination of training and support.
Our IT Operations and Data, Digital, and Technology Transformation teams help staff and volunteers across AIUK get the most out of the tools they use every day, from Microsoft Copilot to our Knowledge Hub and Salesforce CRM.
As our Technology Training and Support Analyst, you’ll be at the heart of that: running engaging training sessions, building clear guides and resources, and helping people feel confident with the technology behind our work.
You’ll also provide day to day 1st and 2nd line technical support, keeping things running smoothly when issues come up and getting involved with IT projects.
You’ll play a key role in our Salesforce project between September 2026 and September 2027, working with our implementation partner to shape training for the new CRM and helping test it as it’s built.
It’s a role with real human rights impact. Every guide you write and session you run helps our colleagues do their campaigning, research, and advocacy work better.
This role typically needs to spend 3-4 days per week in the office to fulfil the responsibilities of the role.
More details can be found by downloading the job description from our careers portal.
The role may be for you if
- You’re skilled in developing and delivering engaging technology training programmes and materials, including user guides and e-learning content, for people with varying levels of digital confidence.
- You can provide timely technical support, troubleshoot hardware, software, and network issues, and manage support tickets to keep disruption to a minimum.
- You collaborate and positively contribute to an inclusive culture.
- You also have a good knowledge of inclusive principles and ways of working, and enjoy building strong relationships across departments to promote technology awareness and adoption.
- Prior Salesforce experience is not essential but would be desirable.
- Our Commitment to you
Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values.
We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation.
This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.
- 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days.
- 2-5% employee pension contributions matched at 6-9%.
- 6 months full pay for family leave.
- Flexible working such as compressed work patterns and job shares.
We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.
We are a disability confident organisation.
To reduce bias in our shortlisting process, AIUK operates an anonymised application process.
If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch.
To support all candidates to perform their best at interview, we send questions 24 hours in advance.
We are a disability confident organisation.
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Technology Training & Support Analyst in London employer: Amnesty
Amnesty International UK is an exceptional employer dedicated to fighting for human rights, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Technology Training and Support Analyst, you will benefit from generous leave policies, flexible working arrangements, and a commitment to diversity and equity, all while making a meaningful impact in the lives of others through your work. Join us in a role where your skills will empower colleagues and enhance our mission to end human rights abuses.
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We think this is how you could land Technology Training & Support Analyst in London
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We think you need these skills to ace Technology Training & Support Analyst in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Amnesty, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Amnesty and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Amnesty
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Amnesty might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Amnesty.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
