At a Glance
- Tasks: Provide top-notch customer service and support to our sales team and clients.
- Company: Join Ammeraal Beltech, a leading global supplier in conveyor belting solutions.
- Benefits: Enjoy a competitive salary, monthly bonuses, 24 days holiday, and a pension scheme.
- Other info: Work in a supportive environment with opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: 5 GCSEs including Maths and English; strong communication and IT skills.
The predicted salary is between 20800 - 24960 £ per year.
Ammeraal Beltech Ltd - the UK's leading supplier of process and conveyor belting to OEM's, large corporations and airports - currently has an excellent opportunity for a person to join their Customer Service/Sales Team, working in the Head Office at Hertford. The position has become available due to expansion of the team.
Hours: 9am to 5pm, 1 hour for lunch.
Salary: £25K to £26K Approx.
Monthly Bonus: Subject to meeting budget: 100/102% £325 - 103/104% £375 – 105/110% £475 110% + £600.
Holiday: 24 days per annum + Birthday.
Pension: Automatically enrolled in to pension scheme.
Sick pay: After 6 months.
Responsible to: Customer Service Manager
The purpose of your job is to: provide sales/customer service and technical commercial support to customers, external sales engineers and other UK locations.
Your Responsibilities Are:
- To deal with incoming enquiries within a specified time frame, specify the belt and any accessories required, calculate the price and apply any discounts applicable to the customer, configure the quotation on Navision and email to the customer.
- Work closely with the external sales teams on a daily basis ensuring quotes & orders are processed in priority order.
- Process incoming orders on Navision, checking stock & available fabrication resource.
- Liaise with the customer to agree a delivery date.
- Update Salesforce with ongoing information about quotes/orders/information as necessary.
- Follow up quotations under £2k and raise opportunities for above £2K.
- Undertake training to understand applications and belt specifications & feel comfortable offering these to the customer.
- Take orders/enquiries for the site teams to attend customers’ sites, gathering the relevant health & safety information required to ensure that fitting job is safely completed.
- Source any special belting or associated products, placing purchase orders where necessary and ensuring material arrives on time, book in the order & ship.
- Deal with any customer complaints, investigate where necessary and ensure that a satisfactory conclusion is achieved.
- Be able to process export orders for bespoke UK produced material going to both customers abroad & other AB locations, following the procedure.
- Carry out other duties that may reasonably be required.
Person Specification Attributes:
- Essential: Minimum 5 GCSE A-C level, must include Maths & English. ICT (Information and Communication Technology). Very good keyboard skills – ESSENTIAL.
- Desirable: None listed.
Qualifications: Minimum 5 GCSE A-C level, must include Maths & English.
Knowledge & Skills:
- Previous experience of providing first‑class, proactive customer service.
- Ability to work under pressure.
- Good understanding of various IT packages.
- Ability to communicate within a team.
- The desire to build strong working relationships with both customers and colleagues.
- Good organisational skills.
- Flexibility in the approach to day‑to‑day tasks.
- Technical aptitude.
- Microsoft Word & Excel.
- Knowledge of Navision.
- Knowledge of the industry or similar industry.
Personal Qualities:
- Enthusiastic approach to any task.
- Enjoys providing excellent customer service.
- Enjoys solving problems and going the extra mile.
- Ability to work within a busy team.
- Good sense of humour.
- Patience.
About Us: AMMEGA is a global company located in 40 countries. We value our employees, customers, entrepreneurship and act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable business appreciated by our customers. The Ammega Group's businesses provide advanced and high‑quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.
About The Team: We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high‑performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well‑being.
Customer Services in Hertford employer: Ammeraal Beltech
Ammeraal Beltech Ltd is an exceptional employer, offering a dynamic work environment in Hertford where employees are valued and encouraged to grow. With competitive salaries, generous holiday allowances, and a strong focus on employee well-being and development, the company fosters a culture of collaboration and excellence. Join a global network of over 6000 professionals and enjoy the benefits of working for a leader in conveyor belting solutions, where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Hertford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ammeraal Beltech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ammeraal Beltech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services in Hertford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ammeraal Beltech:Your cover letter is your chance to shine! Tell us why you want to work at Ammeraal Beltech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ammeraal Beltech!
How to prepare for a job interview at Ammeraal Beltech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
