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- Tasks: Provide top-notch customer service and support to our sales team and clients.
- Company: Join Ammeraal Beltech, a leading global supplier in conveyor belting solutions.
- Benefits: Enjoy a competitive salary, monthly bonuses, 24 days holiday, and a pension scheme.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: 5 GCSEs including Maths and English; strong communication and IT skills.
- Other info: Work in a supportive environment with opportunities for career growth.
The predicted salary is between 20800 - 24960 £ per year.
Ammeraal Beltech Ltd - the UK's leading supplier of process and conveyor belting to OEM's, large corporations and airports - currently has an excellent opportunity for a person to join their Customer Service/Sales Team, working in the Head Office at Hertford. The position has become available due to expansion of the team.
Hours: 9am to 5pm, 1 hour for lunch.
Salary: £25K to £26K Approx.
Monthly Bonus: Subject to meeting budget: 100/102% £325 - 103/104% £375 – 105/110% £475 110% + £600.
Holiday: 24 days per annum + Birthday.
Pension: Automatically enrolled in to pension scheme.
Sick pay: After 6 months.
Responsible to: Customer Service Manager
The purpose of your job is to: provide sales/customer service and technical commercial support to customers, external sales engineers and other UK locations.
Your Responsibilities Are:
- To deal with incoming enquiries within a specified time frame, specify the belt and any accessories required, calculate the price and apply any discounts applicable to the customer, configure the quotation on Navision and email to the customer.
- Work closely with the external sales teams on a daily basis ensuring quotes & orders are processed in priority order.
- Process incoming orders on Navision, checking stock & available fabrication resource.
- Liaise with the customer to agree a delivery date.
- Update Salesforce with ongoing information about quotes/orders/information as necessary.
- Follow up quotations under £2k and raise opportunities for above £2K.
- Undertake training to understand applications and belt specifications & feel comfortable offering these to the customer.
- Take orders/enquiries for the site teams to attend customers’ sites, gathering the relevant health & safety information required to ensure that fitting job is safely completed.
- Source any special belting or associated products, placing purchase orders where necessary and ensuring material arrives on time, book in the order & ship.
- Deal with any customer complaints, investigate where necessary and ensure that a satisfactory conclusion is achieved.
- Be able to process export orders for bespoke UK produced material going to both customers abroad & other AB locations, following the procedure.
- Carry out other duties that may reasonably be required.
Person Specification Attributes:
- Essential: Minimum 5 GCSE A-C level, must include Maths & English. ICT (Information and Communication Technology). Very good keyboard skills – ESSENTIAL.
- Desirable: None listed.
Qualifications: Minimum 5 GCSE A-C level, must include Maths & English.
Knowledge & Skills:
- Previous experience of providing first‑class, proactive customer service.
- Ability to work under pressure.
- Good understanding of various IT packages.
- Ability to communicate within a team.
- The desire to build strong working relationships with both customers and colleagues.
- Good organisational skills.
- Flexibility in the approach to day‑to‑day tasks.
- Technical aptitude.
- Microsoft Word & Excel.
- Knowledge of Navision.
- Knowledge of the industry or similar industry.
Personal Qualities:
- Enthusiastic approach to any task.
- Enjoys providing excellent customer service.
- Enjoys solving problems and going the extra mile.
- Ability to work within a busy team.
- Good sense of humour.
- Patience.
About Us: AMMEGA is a global company located in 40 countries. We value our employees, customers, entrepreneurship and act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable business appreciated by our customers. The Ammega Group's businesses provide advanced and high‑quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.
About The Team: We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high‑performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well‑being.
Customer Services in Hertford employer: Ammeraal Beltech
Contact Detail:
Ammeraal Beltech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services in Hertford
✨Tip Number 1
Get to know the company inside out! Research Ammeraal Beltech and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face in the role and how you'd handle them. Being able to demonstrate your problem-solving abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role. Highlight any relevant experience and skills that match the job description, like your ability to handle customer enquiries and work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific examples of how you've gone the extra mile in previous jobs to provide excellent customer service.
Show Off Your IT Skills: Since the role requires good keyboard skills and knowledge of various IT packages, make sure to mention any relevant software you’re familiar with, especially Microsoft Word, Excel, and Navision if you have experience with them.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Ammeraal Beltech
✨Know Your Stuff
Make sure you understand the products and services offered by Ammeraal Beltech. Familiarise yourself with conveyor belting and its applications, as well as the technical specifications that might come up during the interview. This will show your enthusiasm and readiness to provide excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Highlight situations where you resolved complaints or provided proactive support. This is crucial for a role in customer service, and it will demonstrate your ability to build strong relationships.
✨Be Ready for Technical Questions
Since the job requires some technical aptitude, brush up on relevant IT skills, especially Microsoft Word, Excel, and Navision. Be prepared to discuss how you've used these tools in previous roles, as this will be key in processing orders and managing customer information.
✨Demonstrate Team Spirit
Ammeraal Beltech values teamwork, so be ready to talk about how you collaborate with others. Share examples of how you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. A good sense of humour and patience can go a long way in showing you're a great fit!