At a Glance
- Tasks: Manage customer complaints and ensure resolutions are delivered professionally.
- Company: Join a valued distribution client in Coventry with a supportive team.
- Benefits: Competitive salary, attendance bonus, and permanent position with day shifts.
- Other info: Opportunity for career growth in a dynamic work environment.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Experience in customer complaints management is essential.
The predicted salary is between 29700 - 36300 £ per year.
AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2.
Pay Rate: £27000 + £100 per month attendance bonus = £28200 per annum
Shifts: Day Shifts (5 days out of 7) - 40 hours per week.
Term: Permanent
Start Date: ASAP
Experience: Customer Complaints / Escalations Management experience is essential
Key Responsibilities:
- Handle incoming customer complaints via telephone, email, and written correspondence.
- Serve as the main point of contact for customers throughout the complaints process.
- Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns.
- Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders.
- Provide customers with regular updates and manage expectations throughout the resolution process.
- Deliver complaint outcomes clearly and professionally, ensuring customers understand the resolution provided.
- Take ownership of complaints from initial contact through to final resolution.
- Work collaboratively with internal departments to identify root causes and implement appropriate solutions.
- Escalate complex or high-risk cases to senior management where necessary.
Customer Escalations Advisor in Coventry employer: AMJ Recruitment
Join a dynamic team in Coventry as a Reach or Counterbalance Truck Driver, where competitive hourly pay and overtime rates are just the beginning. Our supportive work culture prioritises employee growth and development, ensuring you have the tools and opportunities to advance your career while working in a safe and efficient environment. Experience the unique advantage of being part of a thriving distribution network that values your contributions and fosters a sense of community.
