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- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join a valued manufacturing and distribution client in Nuneaton.
- Benefits: Earn £13.86 per hour with a temp-to-perm opportunity.
- Other info: Enjoy a collaborative environment with opportunities for growth.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Customer service or admin experience is essential.
AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton.
Pay Rate: £13.86 per hour
Shifts: 09:00am to 17:00pm (Mon-Thur), 09:00am to 16:00pm (Fri) - 35.25 hours per week.
Term: Temp to Perm
Start Date: Monday 18th May
Experience: Customer Service or Admin experience is essential.
Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media.
Job Role:
- Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels.
- Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary.
- Support customers in understanding product features and services, and where appropriate, assist with placing orders or identifying suitable solutions.
- Maintain accurate and comprehensive records of all customer interactions using the CRM system, ensuring data integrity and traceability.
- Collaborate effectively with colleagues across Customer Experience, Sales, Technical, and Logistics teams to ensure a seamless customer journey.
- Produce timely and accurate reports on customer interactions, service trends, and performance metrics to support continuous improvement.
- Process financial transactions, including payments and refunds, in line with company procedures. Proactively monitor and follow up on outstanding balances to support the effective management of aged debt.
To apply, please send your CV over to the AMJ Recruitment Team, who will be in touch to discuss next steps.
Customer Service Advisor in Attleborough employer: AMJ Recruitment Group
Contact Detail:
AMJ Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Attleborough
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help us tailor our answers and show that we’re genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios! Think about how we would handle difficult customers or tricky enquiries. Role-playing these situations can boost our confidence and prepare us for real-life challenges during the interview.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, we should have a few thoughtful questions ready. This shows our enthusiasm and helps us understand if the role is the right fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate our interest in the position and remind them why we’d be a fantastic addition to their team.
We think you need these skills to ace Customer Service Advisor in Attleborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service or admin experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Care Advisor position and how you can contribute to our team. Keep it friendly and professional!
Showcase Communication Skills: Since you'll be managing enquiries across various channels, let us know about your communication skills. Mention any experience with phone, email, or live chat support to show you’re up for the challenge!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AMJ Recruitment Group
✨Know the Company Inside Out
Before your interview, take some time to research AMJ Recruitment and their client. Understand their values, mission, and the specifics of the manufacturing/distribution sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or admin roles. Think about specific situations where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Communication Channels
Since the role involves managing enquiries across various channels, brush up on how to effectively communicate via phone, email, live chat, and social media. Consider practicing responses to common customer queries to demonstrate your readiness for the role.
✨Be Ready to Discuss Data Management
As you'll be maintaining records using a CRM system, be prepared to discuss your experience with data management. Highlight any relevant tools you've used and your attention to detail, as this is crucial for ensuring data integrity and traceability.