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- Tasks: Deliver top-notch customer service via phone, email, live chat, and social media.
- Company: Join a valued manufacturing and distribution client in Nuneaton.
- Benefits: Earn £13.86 per hour with potential for permanent placement.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Customer service or admin experience is essential.
- Other info: Enjoy a dynamic role with opportunities for growth and collaboration.
The predicted salary is between 28000 - 29000 £ per year.
AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton.
Pay Rate: £13.86 per hour
Shifts: 09:00am to 17:00pm (Mon-Thur), 09:00am to 16:00pm (Fri) - 35.25 hours per week.
Term: Temp to Perm
Start Date: ASAP
Experience: Customer Service or Admin experience is essential.
Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media.
Job Role:
- Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels.
- Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary.
- Support customers in understanding product features and services, and where appropriate, assist with placing orders or identifying suitable solutions.
- Maintain accurate and comprehensive records of all customer interactions using the CRM system, ensuring data integrity and traceability.
- Collaborate effectively with colleagues across Customer Experience, Sales, Technical, and Logistics teams to ensure a seamless customer journey.
- Produce timely and accurate reports on customer interactions, service trends, and performance metrics to support continuous improvement.
- Process financial transactions, including payments and refunds, in line with company procedures. Proactively monitor and follow up on outstanding balances to support the effective management of aged debt.
To apply, please send your CV over to the AMJ Recruitment Team, who will be in touch to discuss next steps.
Customer Care Advisor in Attleborough employer: AMJ Recruitment Group
Contact Detail:
AMJ Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Attleborough
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky enquiries. We can help you with role-playing these situations to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Care Advisor in Attleborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service or admin experience. We want to see how your skills match the role of a Customer Care Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Communication Skills: Since you'll be managing enquiries across various channels, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best possible experience with us at StudySmarter!
How to prepare for a job interview at AMJ Recruitment Group
✨Know the Company Inside Out
Before your interview, take some time to research AMJ Recruitment and their client. Understand their values, mission, and the specifics of the Customer Care Advisor role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since experience in customer service is essential, prepare examples from your past roles where you successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with CRM Systems
As you'll be maintaining records using a CRM system, it’s beneficial to mention any experience you have with similar systems. If you haven’t used one before, consider researching common features and functionalities to demonstrate your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the Customer Care Advisor role. This shows your enthusiasm and helps you assess if the job is the right fit for you.