Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer support and help clients navigate our fintech products.
- Company: Join a rapidly growing fintech and financial education company.
- Benefits: Competitive salary, hybrid work, career development, and a friendly team.
- Why this job: Make a real difference in customers' lives while growing your skills.
- Qualifications: Experience in customer support, excellent communication, and problem-solving skills.
- Other info: Dynamic environment with opportunities for internal promotion.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
We\’re looking for a proactive and empathetic Customer Support professional to join our fintech and financial education company. You\’ll be the first point of contact for clients and users, ensuring they receive exceptional service while helping them navigate our products and educational resources.
Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and phone.
- Provide clear guidance on using our financial optimisation software and educational tools.
- Troubleshoot and resolve technical or account-related issues.
- Collaborate with internal teams to escalate and resolve complex problems.
- Gather customer feedback and contribute insights to improve products and services.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Previous experience in customer support or client services, preferably in fintech or digital services.
- Excellent communication and problem-solving skills.
- Patience, empathy, and a customer-first mindset.
- Basic technical understanding to support software and digital tools.
- Ability to work in a fast-paced, dynamic environment.
- Strong organisational skills and attention to detail.
Benefits:
- Opportunity to contribute to a rapidly growing fintech and education brand.
- Career development and internal promotion opportunities.
- Friendly and collaborative team environment.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
- Company pension
- Work from home
Work Location: Hybrid remote in England E14 5AB
Customer Support employer: Amiumb Ltd
Contact Detail:
Amiumb Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support
✨Tip Number 1
Get to know the company inside out! Research our fintech products and educational resources so you can speak confidently about them during interviews. This shows you're genuinely interested and ready to help our customers.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, role-play common customer scenarios with a friend. This will help you respond promptly and empathetically when it counts.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. We love candidates who can think on their feet and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals like you to join our friendly team!
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your experience in customer support. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your empathy and problem-solving skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role by sticking to relevant details.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific responsibilities and requirements from the listing to show us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Amiumb Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and products. Understanding their fintech focus and educational resources will help you tailor your responses and show genuine interest.
✨Showcase Your Empathy
As a Customer Support professional, empathy is key. Prepare examples from your past experiences where you successfully resolved customer issues by understanding their needs and emotions. This will demonstrate your customer-first mindset.
✨Brush Up on Technical Skills
Since the role involves troubleshooting software and digital tools, make sure you’re comfortable discussing basic technical concepts. Familiarise yourself with common issues users might face and how to resolve them.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
