Location: Middlewich, Cheshire (with customer site visits)
Salary: Up to £35,000 per annum
Employment: Permanent, full-time
Hours: Monday to Friday, 9:00am–5:00pm
Join an Ambitious, Growing MSP
2nd Line IT Support Engineer
Location: Middlewich, Cheshire (with customer site visits)
Salary: Up to £35,000 per annum
Employment: Permanent, full-time
Hours: Monday to Friday, 9:00am–5:00pm
Join an Ambitious, Growing MSP
Are you an experienced IT Support Engineer looking for your next challenge? Do you enjoy getting hands‑on with technology, solving interesting problems and developing your skills?
Amita is growing, and we're looking for a talented 2nd Line IT Support Engineer to grow with us.
We're an established Managed Service Provider supporting businesses across a broad range of industries. We work with everything from Microsoft 365 and cloud infrastructure to networking, servers, cybersecurity and physical installations.
This is an opportunity to join a close-knit technical team in a fast-paced environment where no two days are quite the same.
You could be troubleshooting a Microsoft 365 issue in the morning, installing network equipment at a customer site in the afternoon, or helping deliver an infrastructure upgrade the following day.
You'll gain exposure to a wide range of technologies, work directly with customers and have opportunities to develop your technical skills as the business expands.
What You'll Be Doing
- Providing second-line technical support across a varied customer base.
- Troubleshooting Microsoft 365, Entra ID, Active Directory, Windows desktops and servers.
- Diagnosing networking, firewall, VPN, Wi‑Fi and connectivity issues.
- Installing and configuring desktops, laptops, servers, switches, routers, firewalls and wireless access points.
- Attending customer premises for installations, hardware replacements and practical fault‑finding.
- Troubleshooting network ports, patch panels, cabling connections and comms cabinets.
- Supporting cloud infrastructure, backup systems, endpoint security and remote management platforms.
- Assisting with customer onboarding, infrastructure upgrades, migrations and technical projects.
- Working with experienced colleagues to resolve complex issues and explore new technologies.
- Contributing to improvements in the way we deliver IT services.
What We're Looking For
You’ll have practical IT support experience, strong troubleshooting skills and a genuine enthusiasm for technology.
We're particularly interested in engineers with good Microsoft 365, Windows and networking knowledge, alongside practical experience installing and troubleshooting physical IT equipment.
You’ll be comfortable working independently, communicating with customers and getting involved in hands‑on field engineering.
A full, valid UK driving licence is essential, as the position involves customer site visits.
Desirable Experience
Previous MSP experience would be advantageous, but isn't essential.
Experience with Azure, Intune, Hyper‑V, VMware, Datto RMM, Autotask PSA, PowerShell, backup technologies, advanced networking or cybersecurity would also be welcome.
You don't need experience with every technology listed. We're looking for strong technical foundations, practical ability and the willingness to develop.
Why Join Amita?
We're an ambitious, expanding business offering engineers the opportunity to make a real contribution.
You’ll benefit from varied and interesting technical work, hands‑on customer installations, exposure to a broad range of technologies and opportunities to develop your career.
We value initiative, technical curiosity, teamwork and people who take pride in delivering excellent customer service.
Our Recruitment Process
Shortlisted candidates will complete a practical technical assessment before being invited to interview.
Amita (UK) Limited
- www.amita.co.uk
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