At a Glance
- Tasks: Provide premium support to clients, troubleshoot issues, and collaborate with teams.
- Company: Join Amiqus, a fast-growing tech company trusted by major UK organisations.
- Benefits: Enjoy competitive salary, share options, private health cover, and 34 days annual leave.
- Other info: Dynamic scale-up environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting journey, making a real impact in a collaborative environment.
- Qualifications: Experience in client-facing roles, strong problem-solving skills, and adaptability.
The predicted salary is between 40000 - 45000 £ per year.
Full-time Remote in UK or Edinburgh HQ
Closing date: July 31, 2026
Why join Amiqus? Amiqus is the UK’s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. We’re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster.
We’re one of the UK’s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation’s Future Fifty 2024 cohort. We’re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. We’re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. As we succeed, we share in our success across all levels and roles.
At Amiqus, we’re building something exciting and we want you to be part of it. Here’s what you can expect:
- Work alongside 55 talented, supportive people in a truly collaborative, cross-functional environment
- Competitive salary & share options – grow your career as we grow
- Quarterly in-person meetups and team events to celebrate wins and shape what’s next
- Private health cover with Vitality, plus a range of insurance benefits for peace of mind
- 34 days annual leave – because rest matters
- 5% matched pension contribution – invest in your future
- Enhanced family leave and real support when returning to work
About the role
This role is responsible for providing premium support service to our clients. You’ll be the first to respond to our clients, owning their queries, troubleshooting their issues, and acting as a trusted expert on our products. You’ll work closely with Client Success, Engineering, and Operations to resolve complex problems and help clients get maximum value from our platform. This role requires curiosity, initiative, and a genuine enjoyment of problem-solving. No two days are the same.
- Serve as the primary point of contact for premium clients, delivering timely, personalised support via our ticket system, email, and phone, always within SLA
- Investigate and reproduce client-reported issues methodically, identifying root cause before escalating to Engineering or third-party suppliers
- Own complex, multi-party issues through to resolution, keeping clients informed and updated throughout
- Maintain a deep understanding of our products, our clients, and their sectors so you can provide expert, bespoke guidance, not just generic answers
- Handle inbound and outbound client calls with confidence and professionalism, building rapport, managing expectations, and resolving issues in real time where possible.
Documentation and continuous improvement
- Contribute to the creation and maintenance of support documentation: FAQs, troubleshooting guides, and best-practice articles
- Identify recurring patterns in support tickets and surface them to Product and Engineering as part of ongoing service improvement
- Collaborate across teams: Client Success, Engineering, Operations, to implement fixes and improvements efficiently.
About you
We’re looking for someone with experience in a client-facing role who is ready to work at pace and wants to grow and develop their career at Amiqus. You don’t need to know everything on day one but you do need to be curious, methodical, and motivated by solving problems. In addition, we’re looking for:
- Demonstrated experience in a support, technical support, or client facing role
- Comfortable with ambiguity and fast-moving environments, you adapt quickly and ask smart questions to learn
- Comfortable using helpdesk/ticket tooling such as Zendesk, Intercom, HubSpot Service Hub, or similar
- Strong communication and interpersonal skills, able to explain technical issues clearly to non-technical clients
- Methodical problem-solver: able to work through an unfamiliar issue step by step without a known answer
- Highly organised, able to manage multiple priorities simultaneously without dropping the ball.
It would also be great if you have:
- Prior experience supporting a software or SaaS product (strongly preferred)
- Comfortable using helpdesk/ticket tooling such as Zendesk, Intercom, HubSpot Service Hub, or similar
- Familiarity with SLA management and ticket prioritisation frameworks.
This is a fast-growing, scale-up environment, not a large scale corporation. Things move quickly. Whilst we have structure and excellent people – you’ll need to be able to deliver and implement things directly so we’re looking for someone who’s energised by making change, having specific impact and scaling themselves as we grow on our 10x plan.
We think it’s important to have an open and transparent process. The process might vary slightly but here’s what to expect:
- An initial conversation with a member of the People team
- Interview with our Senior Client Operations Manager and one other senior team member
- Task based interview round
- References and background checks followed by role offer
Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in all of our work. If we can make preparations to make sure you have a positive interview experience, please let us know. As you might expect, we care about privacy and we have a privacy policy specific for job applicants which explains how we handle your information and data.
Premium support co-ordinator employer: Amiqus Resolution Ltd.
Amiqus is an exceptional employer, offering a dynamic and collaborative work culture that thrives on innovation and growth. With competitive salaries, generous benefits including 34 days of annual leave and private health cover, and a strong focus on employee development, we empower our team to take ownership of their roles and make a meaningful impact. Join us in a fast-paced environment where your contributions are valued, and you can grow alongside one of the UK's fastest-growing tech companies.
StudySmarter Expert Advice🤫
We think this is how you could land Premium support co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amiqus Resolution Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amiqus Resolution Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Premium support co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amiqus Resolution Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Amiqus Resolution Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amiqus Resolution Ltd.!
How to prepare for a job interview at Amiqus Resolution Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
