At a Glance
- Tasks: Be the friendly face of our law firm, ensuring clients receive top-notch service.
- Company: Join a passionate and supportive team at Amicus Law Solicitors.
- Benefits: Enjoy a full-time role with a friendly work environment and opportunities for growth.
- Other info: Dynamic office culture with opportunities to learn and develop your career.
- Why this job: Make a real difference by helping clients feel valued and supported.
- Qualifications: Experience in a similar role and strong IT skills are preferred.
The predicted salary is between 22430 - 27414 £ per year.
Amicus Law Solicitors is a friendly Dorset, Somerset and Devon-based Law Firm. We are an experienced, specialist team of tenacious, yet friendly lawyers, passionate about representing our clients’ interests.
We are looking for an additional team member for our Exeter office to fill the role of Client Services Representative. The responsibilities include:
- Office organisation, ensuring the office is open and ready for business in time for the start of the working day.
- Managing incoming and outgoing post including scanning and distribution.
- Meeting room management, ensuring rooms are clean and tidy, and paying special attention to any confidential papers or data.
- Meeting and greeting clients and other visitors, providing a warm welcome and refreshments.
- Front line call handling and dealing with basic enquiries, demonstrating exceptional client service.
- Keeping appropriate records in SOS of client preferences and needs, safeguarding confidential data.
- Confirming appointments in advance with all visitors and passing on information regarding any changes.
- Responsibility for Health and Safety within a branch, keeping risk assessments updated and reporting potential issues.
- Ordering and managing stationery and office supplies, including refreshments.
- Conducting office inductions for new staff and maintaining the branch intranet page.
- Helping to organise and support office events and entertainment.
- Creating and maintaining archive records, closing files and scanning documents as required.
- Greet and supervise contractors as needed.
- Communicating opportunities for social media or website content to the Marketing Manager.
- Assisting with telephone and reception cover for other branches during periods of holiday and sickness.
- Setting up video calls and assisting users with training on AV equipment for meeting rooms.
- Attending training and out of hours team meetings as needed.
- May be required to travel between offices.
- Other ad hoc duties as required.
Ideally, you will have recent experience in a similar role and have excellent IT skills.
Full-Time: Monday to Friday, 8:45am to 5:15pm.
Client Services Representative Receptionist in Exeter employer: Amicus Law LLP
AmicusLaw Solicitors is an excellent employer, offering a supportive and friendly work environment in the heart of Taunton. With a strong focus on employee growth, we provide opportunities for professional development within our dedicated Private Client team, ensuring that every member feels valued and empowered. Our commitment to work-life balance and a collaborative culture makes us an attractive choice for those seeking meaningful and rewarding employment in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative Receptionist in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amicus Law LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amicus Law LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Representative Receptionist in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amicus Law LLP:Your cover letter is your chance to shine! Tell us why you want to work at Amicus Law LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amicus Law LLP!
How to prepare for a job interview at Amicus Law LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
