At a Glance
- Tasks: Be the friendly face of our Bridgwater office, ensuring clients receive top-notch service.
- Company: Join a supportive team at Amicus, where client satisfaction is our priority.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by helping clients feel valued and welcomed every day.
- Qualifications: Previous experience in customer service and strong IT skills are a plus.
- Other info: Part-time role with a vibrant office culture and potential for career advancement.
The predicted salary is between 14100 - 14100 £ per year.
We are looking for an additional team member for our Bridgwater office to fill the role of Client Services Representative. To assist with ensuring our clients receive the best possible service at all times and our introducers of business receive the best possible service at all times. To act as the face (or voice) of Amicus, always presenting a friendly, helpful, efficient and professional demeanour to clients, colleagues and all visitors.
About the role:
- Office organisation, good order and appearance ensuring the office is open and ready for business in time for the start of the working day and that marketing signage and materials are in place as required.
- Incoming and outgoing post including scanning and distribution.
- Meeting room management ensuring cups etc cleared between meetings, rooms always clean and tidy with furniture returned to its proper place where needed.
- Meeting and greeting clients and other visitors and providing a warm welcome including provision of refreshments.
- Front line call handling and dealing with basic enquiries, demonstrating exceptional client service, making appointments and passing on all necessary and useful information.
- Balancing the requirements of visitors, callers and staff at all times and ensuring that all feel valued and noticed.
- Keeping appropriate records in ALCM of client preferences and needs and ensuring that confidential and sensitive data is safeguarded at all times.
- Confirming appointments in advance with all visitors using the meeting room diaries.
- Responsibility for Health and Safety within a branch (under the direction of the Facilities Manager).
- Stationery and office supplies ordering and stock management, including refreshments and other consumables.
- Office inductions for new staff.
- Maintaining the branch intranet page.
- Helping to organise and support office events and entertainment.
- Creating and maintaining archive records, closing files and scanning documents as required.
- Conducting the administrative aspects of file reviews.
- Greet and supervise contractors and provide a communications channel with other managers where required.
- Seek out and communicate opportunities for social media or website content and share these with the Marketing Manager.
- Assist with telephone and reception cover for other branches during periods of holiday and sickness.
- Set up video calls and assist users with training on AV equipment for meeting rooms as required.
- Attend training and out of hours team meetings as needed, but not more than once per month.
- May be required to travel between offices.
- Other ad hoc duties as required.
Ideally you will have recent experience in a similar role and have excellent IT skills.
Part Time – 8.45am – 5.15pm Monday, Tuesday and Wednesday.
Competitive Salary – £23,500 FTE, pro rata to £14,100.
Client Services Representative in Bridgwater employer: Amicus Law LLP
Contact Detail:
Amicus Law LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative in Bridgwater
✨Tip Number 1
First things first, make sure you know the company inside out. Research Amicus and understand their values and services. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get the chance to meet or chat with someone from the company, be friendly and approachable. Remember, you're not just a candidate; you're also a potential colleague. Show off your personality and how well you can connect with clients and team members.
✨Tip Number 3
Practice your phone skills! Since you'll be handling calls and enquiries, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with common questions and scenarios you might face.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate online platforms, which is a big plus for a Client Services Representative.
We think you need these skills to ace Client Services Representative in Bridgwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Representative role. Highlight any relevant experience you have in client service, office management, or administrative tasks. We want to see how your skills match what we're looking for!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our team at Amicus. Let us know how you can contribute to providing exceptional service to our clients.
Showcase Your IT Skills: Since excellent IT skills are a must for this role, don’t forget to mention any software or tools you’re familiar with. Whether it's managing databases or using communication platforms, we want to know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Amicus Law LLP
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Representative. Familiarise yourself with the key tasks mentioned in the job description, like managing incoming calls and greeting clients. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about client interaction, be prepared to share examples of how you've provided exceptional service in the past. Think of specific situations where you made a client feel valued or resolved an issue efficiently. This will show that you can embody the friendly and professional demeanour they want.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult client or managing multiple tasks at once. Practise your responses to these scenarios, focusing on how you would maintain professionalism and ensure everyone feels valued. This will highlight your problem-solving skills and ability to juggle responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or team dynamics. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer and leave a lasting impression.
