At a Glance
- Tasks: Provide first-line IT support and assist with technical issues for colleagues.
- Company: Amica Care, a values-led organisation focused on exceptional care.
- Benefits: Flexible part-time hours, competitive salary, and professional development opportunities.
- Other info: Enjoy a supportive environment with opportunities for growth and wellbeing benefits.
- Why this job: Join a caring team where your IT skills make a real difference every day.
- Qualifications: Relevant IT qualification or experience, strong customer service, and Microsoft 365 familiarity.
The predicted salary is between 12 - 15 £ per hour.
At Amica Care we believe that our people are at the heart of everything we do. We're proud to provide exceptional care across our homes and services and we're looking for a proactive and organised IT Support Technician to help ensure our IT systems run reliably, securely, and effectively across our services. This is an excellent opportunity for someone with strong customer service skills and a practical understanding of first-line IT support to join a values-led organisation that supports high-quality care delivery.
The role:
- Working closely with our external IT support provider, you will act as the internal first point of contact for routine IT queries, supporting colleagues with day-to-day technical issues, managing user access, and helping to maintain secure and efficient systems across the organisation.
- This is a part-time role 20 hours per week to be spread across the week Monday – Friday (no weekends) but there will be flexibility for the right candidate.
Key Responsibilities:
- Provide first-line IT support for routine hardware, software, and access issues.
- Carry out password resets, account unlocks, and basic user account administration.
- Support staff with access to Microsoft 365 services, systems, and applications.
- Maintain accurate records of users, licences, devices, and access permissions.
- Set up and remove IT access for starters and leavers in line with organisational policies.
- Monitor and manage IT support tickets, escalating more complex issues where needed.
- Work with the external IT provider to help resolve issues and improve service delivery.
- Support cyber security awareness, system compliance, and safe IT practices.
- Assist with IT projects, system improvements, and technology rollouts across services.
About You
We are looking for someone who:
- Is approachable, methodical, and confident supporting colleagues with routine IT queries.
- Has a relevant IT qualification or equivalent practical experience, along with familiarity with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
- Has a basic understanding of IT systems, hardware and software support, user account management, access controls, and cyber security principles.
- Possesses strong communication skills, good attention to detail, and a commitment to excellent customer service.
- Has experience in a helpdesk or service desk environment.
- Has knowledge of Cyber Essentials.
- Previous work in a regulated or care-based setting would be advantageous, but not essential.
Why join Amica Care?
At Amica, you'll find a caring, inclusive culture where people genuinely matter. We offer:
- A supportive and friendly team environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
- The satisfaction of knowing your work makes a real difference every day
- Cycle-to-work scheme.
- Eyecare vouchers.
- Hybrid working.
- Employee Assistance Programme (EAP) free, confidential support for you and your family (wellbeing, counselling, legal advice).
- Early access wage scheme for financial flexibility.
- A refer a friend bonus of £200.
- A friendly, inclusive and supportive environment where your contribution truly matters.
The closing date for this vacancy is 3rd July 2026.
IT Support Technician in Taunton employer: Amicacare
At Amica Care, we pride ourselves on fostering a caring and inclusive culture where our employees are valued and supported. As an IT Support Technician, you will enjoy a flexible part-time role with opportunities for professional growth, a competitive salary, and a comprehensive benefits package, all while contributing to high-quality care delivery that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in care settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your IT support abilities during interviews or networking events. Bring examples of how you've solved tech issues in the past to impress potential employers.
✨Tip Number 3
Stay proactive! Keep an eye on Amica Care's website for new job postings and apply as soon as you see something that fits. The sooner you apply, the better your chances!
✨Tip Number 4
Prepare for the interview! Research common IT support questions and practice your answers. Also, think about how you can relate your experience to the values and mission of Amica Care.
We think you need these skills to ace IT Support Technician in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your customer service skills and any relevant IT qualifications or experience you have. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our values at Amica Care. Keep it friendly and professional, just like we are!
Showcase Your Technical Skills:Don’t forget to mention your familiarity with Microsoft 365 applications and any experience you have in a helpdesk environment. We love seeing candidates who can hit the ground running, so let us know what you can bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team at Amica Care!
How to prepare for a job interview at Amicacare
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 applications like Outlook, Teams, and OneDrive. Be ready to discuss how you've used these tools in previous roles, as this will show your practical understanding of the systems you'll be supporting.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped someone understand a technical problem.
✨Be Proactive and Organised
Demonstrate your proactive approach by discussing how you manage IT support tickets and keep track of user access. Share any methods you use to stay organised, as this is crucial for maintaining efficient systems across the organisation.
✨Understand Cyber Security Basics
Familiarise yourself with basic cyber security principles and be prepared to discuss their importance in an IT support role. Mention any experience you have with Cyber Essentials or similar frameworks, as this will highlight your commitment to safe IT practices.
