At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join Amica Care Trust, a supportive and professional environment dedicated to resident care.
- Benefits: Enjoy excellent training, a competitive pension, and a cycle to work scheme.
- Other info: Flexible part-time hours with opportunities for recognition and rewards.
- Why this job: Make a real difference in people's lives while developing your skills in a caring community.
- Qualifications: Experience in customer service and strong people skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Amica Care Trust offers a range of friendly, welcoming and professional support services, including occasional day care, to assisted living providing the independence many of our residents desire, through to specialist dementia care for those in most need of our support. We are recruiting for a part‑time Receptionist to join their team for 24 hours per week on a Fixed‑Term contract for 3 months. There will be a requirement to work some weekends on a rota basis.
Day to Day
- You will be the first point of contact for all enquiries, greeting and helping visitors in the home.
- Provide an inviting and welcoming reception service to customers and visitors.
- To receive all residents/ visitors to the home in a pleasant and professional manner.
- Ensuring that the visitor book is completed and the appropriate person is notified of their arrival.
- To manage telephone calls in a prompt and professional manner.
- To support the management of visitors to the home.
- Provide recruitment support to the Home Manager, by booking interviews and administrative tasks.
- To perform secretarial/clerical duties as required by the Home Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with statutory and company procedures.
Requirements
- For this wide‑ranging customer service and administrative role, we are looking for an experienced receptionist in a customer service setting.
- You will need to have excellent people skills, experience with I.T and a positive and helpful approach.
- As with all our employees, you will be expected to work within our staff values and promote these at all times, by being an effective communicator, passionate about your work, encouraging team working and having a positive attitude.
- Overall, you should have pride in your work and be committed to providing excellent customer service and administrative support.
Rewards
- In return for your commitment to providing the best service to our residents, you will be offered:
- Excellent learning and development opportunities and regular free training.
- A cycle to work scheme.
- A competitive pension.
- Eyecare vouchers for VDU users.
- An Employee Assistance Programme (EAP) providing a range of free and confidential services and advice for you and your family, such as counselling sessions, wellbeing support and legal advice.
- Monthly employee recognition.
- Long service awards.
- A friendly and supportive working environment.
- A refer a friend bonus of £200.
Receptionist in Plymouth employer: Amicacare
Amica Care Trust is an exceptional employer that prioritises a supportive and friendly work environment, making it an ideal place for those passionate about providing care and assistance. With excellent learning and development opportunities, a competitive pension, and a range of employee benefits including an Employee Assistance Programme, staff can thrive both personally and professionally while contributing to the well-being of residents in a welcoming community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Plymouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Amicacare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Amicacare and let us see your personality shine through!
We think you need these skills to ace Receptionist in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Amicacare.
Get Familiar with Our Brand:Before applying, take some time to learn about Amicacare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Amicacare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Amicacare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Amicacare will surely appreciate.
